Got and Vertex IN-250, pump is fry, there is no warranty because is 2 years and 2 months, not only that they discontinue the skimmer, line and there is no stock pumps available, the warranty manager feels very sorry for me but they wont do anything
my next skimmer will be a very different brand, i get more response from the chinnesse stuff than from this companie, she thinks that the Bubble blaster 3000, will do the trick, but is $256.00 insted of the 76 dollars from the original pump replacement. Vertex aquaristk dont stay behind anything they produce, I am wonder what happen with the ligthing system, they have allreay discontinue 2 generations
Check this out in just a fraction size of compay
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You may have heard that ATB USA had shut down, but they are back in business and providing the level of service that made me choose an ATB skimmer in the first place. I had been having issues with the pump on my skimmer for a while so i contacted ATB about it. The skimmer is over 3 years old so I did not expect anything to be covered by a warranty. I got an email back with cleaning instructions and a message that if this did not work I could purchase a new pump directly from them. The email was sent Saturday afternoon, it is now Monday afternoon and the pump is in the mail heading my way.
A+ for customer service on this one, they understood how fustrating it is to have a skimmer not working andworked thru the weekend to get the replacement sent out ASAP.