Very bad service

[archmage]

That's what I mean. Most businesses are upfront with their practice and if an error is made, they readily admit it and then correct the problem. They will try to get the product to the customer in the time frame promised. If UPS fails, they should follow up, not the customer. If the product was supposed to get to the customer before christmas, it should get there even if it costs more this time, just to ensure that their customer isn't left disappointed with their lack of followup.
I for one will direct my future businesses elsewhere. They aren't willing to look at the side of the customer, and as a result, lose their client base through a slow bloodletting.
Sure, most of the time it works out for them, but it is those rare incidents where the superior business stands out. The average one or subaverage one always come up with some excuse. That's my opinion, and I'm sorry to see that rare problem has also happened to others as well.

 

[dragon_slayer]

dragon_slayer: If you ever met Joseph, you would know it is completely out of his character to lie. I think that is a very harsh. He's one of the classiest people I have ever met. I'm sure there are thousands of people here that can attest to taking to him after he has been here 10-12 hours and he is just as cheerful and willing to help as when he comes in early in the morning. He stays a couple extra hours here every night just make sure everybody is happy. If you give him a chance, I'm certain you'll be super happy.

I don't see how me meeting him would make him any different. its time you faced it and called a spade a spade. Joseph told me on the phone (in regards to the Tunze 7094 controller) that he was currently sold out was the reason he couldn't reship one that day and when I had someone else call and inquire about the controller they were told its in stock and ready to ship. so again someone intentionally lied that is fact.

as for giving him a chance...........I have twice and he failed to impose any "super happy" or even a slight contentment either time.

Premium Aquatics has returned every email I have sent them (Joseph has not) and has always stood behind everything I have got from them. they have even went out of their way to keep my business and for that they have eared it and MD has lost it.

like fishermike tried to point out to you, I, as well as business I used to send your way, am one of those who forks out several hundred to a thousand $$$ on orders not your once in a great while 20 to 30 buck guys. and while I am sure MD will loose no sleep over the loss of my business the snowball grows every time your lack of customer service/satisfaction and lying sticks it to another hard working money spending person and that in turn causes them to take their $$$ to another business. in my original posting "MD Dropped The Ball" that snowball has got a lot bigger and is rolling along picking up more mass every day. don't you think its time MD tried to stop it before it becomes unstoppable and you go under?

kc

 

[rvitko]

dragon slayer I don't know what happened there but send me your 7094 and I can rebuild it and I will through in a book to comp you for your troubles. I don't have complete controllers but I have replacement circuit boards on hand. Otherwise when I called Tunze on Monday they expected they would have 50 Multicontrollers ready for me mid next week and certainly Marine Depot will get quite a few of those.

 

[dragon_slayer]

rvitko


give me a sec and you'll have a PM.

kc

 

[MarineDepot]

This is naturally a very tough bit of feedback to swallow. Again, as an organization, we apologize for not meeting your needs. Personally, I apologize that your needs weren't met. As is the American way, we will continue to strive for excellence and improve our processes. I imagine that is the best anybody can do.