Waiting on refund; order #100409203

[IndyReefMan]

Earlier this week, I placed an order (order #100409203) for two PFO quick disconnect cords. Since I needed them right away, I payed extra for overnight shipping. In the order notes, I wrote "If item is not in stock, please call me at XXX-XXXX (my cell number)" so I could order them somewhere else. I later received verification that my order had shipped. However, when I checked my account status, it showed that only one PFO cord had shipped. I called Customer Service and spoke with Kyra. She mentioned that there had been a "miscount" and that the second PFO cord would not be in stock until August 15. She saw the message that I had written in the notes section and apologized that no one had called me as I had requested. She cancelled the order for the second PFO cord and offered to refund me the overnight shipping, which I thought was fair. I have received my Paypal notification that a reimbursement has been made for the second PFO cord but I have not received notification of reimbursement for the overnight shipping charge. I emailed Customer Service about this on Thursday, but have not received a reply. Can someone please check on this for me? Thank-you.

 

[MarineDepot]

Hi !

Thank you for your post, I apologize for the confusion and that you have not received an email reply in a timely manner. I checked on your refund for you with my accounting team, yes indeed your refund for shipping was not processed, normally we do not refund shipping since it is a service, but I see that Kira offered to refund shipping for the inconvenience you had experienced, The refund for shipping will be processed today for you, You should receive a PayPal notification soon. If there are any further questions please do not hesitate to ask.


Walter

Marine Depot Customer Services