Weird Problem

[zoolan70]

I rebooted (aka...unplugged the usb cable) from my Apex controller yesterday, because I came home to all my pumps shut off, and nothing would make them turn on. After the reboot, it seemed fine, but since then, I get this email every hour:

Alarm Statement: If Power Apex Off 001 Then ON

Feb 03 2011 14:22:42
Temp pH ORP
78.6 8.21 000
LeftTunze is Day_L Auto
RightTunze is Day_R Auto
Unused_VarSp is Night_L Auto

<< snip >>

VO8 is OFF Auto
Power Failed: Feb 02 2011 22:21:52
Power Restored: None
Power OK: EB8_3 (0 Days 20:45 - 3.2 Amps)

Also, when I connect to it with my iphone, it shows up with a red dot and says 'power failed on 2/2/11 10:21 pm'. I can't seem to clear this setting. Any idea on how to clear this? I'm sure it is something stupid on my part...

Thanks!

Tim

 

[swearint]

It looks like it is not recognizing that power has been restored. You may have to email Neptune on this: support@neptunesys.com. Before doing that though, telnet in and issue the 'reboot' command. You can also do this via the display unit under System > Net Setup > Restart. This will restart the unit without having to remove power.

Todd

 

[zoolan70]

No luck. I restarted it through the Network setup menu, and it just continued the same behavior with a power lost time of today at 5:40 (when I did it) rather than the old date and time. Any other ideas?

 

[aquamanic]

If you remove that 'if Power Apex' statement from your email alarm outlet, do the emails stop?

If so, add the statement back. Do they start again?

 

[zoolan70]

Alan...

If I remove that line, the emails stop. It also shows that 'outlet' as OFF on the status page.

If I add it back, the emails return, and the outlet status changes to ON.

Also, even when I had it removed, I still had "Power failed on 2/4/11 9:00 PM!" when I access it via the iPhone Aquanotes app.

I'm not sure what to do next, short of actually unplugging the EB8s one at a time and seeing if I can make it clear...

FYI, I'm on 4.04_BC10.

Thanks!

 

[swearint]

You need to contact Neptune support. The fact that it is showing 'None' on Power Restored is indicative of a problem. Do you have the Apex setup for remote telnet, ie port 23 forwarding?

Todd

 

[aquamanic]

I agree with Todd. But before you do, you can try to reload the firmware. It seems like there's a bit or flag that's set someplace that needs to be 'unset'. Perhaps a firmware reload will do that. It's a long shot and you'll probably have to email Neptune but I think it's worth a try.

 

[zoolan70]

Curt was able to point me toward the fix:

Shut off port failure monitor in the system->misc menu since I suspect you don’t have a backup power adapter plugged into the power connector of the Apex base module.

Thanks all!

Tim

 

[aquamanic]

Arghhh....so obvious! Never thought about that. I think I'll put that one in the book!