What is the status of my return?

pdkinsel

New member
Re: Order number# 100340060

I returned the following:
1. Toms Aquatic surface skimmer
2. One Pheonix 14k HQI 250watt bulb.

I was told that the surface skimmer would be credited to my card and that MD would send a replacement bulb as the one I returned was defective. I received an email today showing that a amount of $67.14 is being credited to my card when I expected that only the price of the surface skimmer was to be credited. As I am anxiuosly awaiting the new replacement bulb, will you send a new one out to me and just charge the price of that bulb to my card?

Please advise.
Thank you.
Paul
 
Hi Paul,

Thanks for your inquiry, I do apologize for the delayed response. Our records show that you were refunded 7.19 for the surface skimmer and were sent out a replacement bulb on order number SI-441169 with UPS tracking number 1ZE837720302652904. I tracked your package this morning and show that it is currently in transit and is scheduled to be delivered to you on 1/16. I apologize for the any confusion this may have caused you.

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax
 
Thank you for the clarification. My email from MD made it look like all was credited and not just the surface skimmer. I look forward to its arrival.
 
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