fish clown
New member
I tested another "RO" water jug and it was 174tds!!! Well you guys basicly selling tap water or there was a big mixup.
you call this customer service?
- Thread starter justinbarstow
- Start date
With the readings you're getting I'd suggest bringing in both some water you got from us, as well as your TDS meter. I have a feeling your meter might be off. I just checked TDS on the RO system and we were at 41, input being 493. Our DI system was reading at 0 TDS, with same input. If you've ever used these containers for saltwater, or anything else, any residue that's left over in there will dissolve and give you a higher TDS reading. Shoot me an email to jeremy@premiumaquatics.com if you want to look into it more.
fish clown
New member
Ok just to clear all this up for everyone that read about the high tds thing from premium, i did use probaly all of the jugs for saltwater at some point so that explains alot including the various readings of tds in different jugs. just wanted to clear that up.
Agreed... I'm also shocked this guy hasn't posted and apology yet... seems like top notch Customer service to me...
I've never ordered from PA before but work in Customer Care for a large corporation and the thread title caught my attention. I have to say, after reading this, I will definintely be giving some of my money to PA in the near future. Irony at its finest.
+1...great customer service. I love how they go out of their way to help new reefers understanding products.
Jeremy Blaze
Former Reef Addict
Bet it was a Mag Drive, and he overtightened a fitting and cracked it. Been there done that.
As for the RO water and the crazy readings, soundsd like you have some dirty jugs, which are contaminating your water and throwing off the readings.
As for the RO water and the crazy readings, soundsd like you have some dirty jugs, which are contaminating your water and throwing off the readings.
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