6025 nanostream Shaft Rusted and Broke

[ardo_ski]

My 6025 nanostream has been running fine for a year. Today the prop was stopped. I took it apart and found the drive shaft had snapped off deep in the housing. I removed the broken pieces and reassembled... the pump runs but the prop chatters badly. Also the mount borke after putting back in the tank. Can I order the parts or does it need to be sent back?

Thanks,
Chris

 

[shawnz28]

It needs to be sent in for warranty replacement. Both parts are covered and have been improved by Tunze fixing the problems since the time you bought the pump. You can send it to

Tunze USA
305 Victor St
Austin TX 78753

Be sure to include your name, address, phone and or email address in the box