Anyone is knowledgeable on apex?

[cojo8888]

I had this problem since 3 weeks ago.
I'm using wifi for my apex el, and I did restart modem, router, and apex el base unit by pressing pinhole thingy. Still not connecting.. anyone can help? I issued the ticket to Neptune customer support but they say same stuff..

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[cojo8888]

Like this

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[TrojanScott]

Have you tried a total reboot?

 

[Tcook]

Post on the Neptune forum. Russ can probably get you straitened out.

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[MLOPEZ]

Anyone is knowledgeable on apex?

You have to reboot and look up on You tube Apex set up and follow the instructions that simple .


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[ggfrancis]

From the monitor restart the apex. If the soesbt work, restart both your apex and modem/bridge you're using to connect to the internet.


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[kidA]

This has happened to me a few times for no apparent reason. The following is what I did to fix it, and works every time. Hope this helps.

-Unplug Ethernet connection
-Reset to WiFi mode by holding reset via a pin for 5 seconds
-Go to WiFi and login into apex
-Then after that it will reconnect to fusion and I can change back to hardwire connection


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[hersheyb]

Every time my internet connection drop for whatever the reason I would need to reboot my apex system and it would automatically connect back to the wifi. I got fed up with that so I just a long ethernet cable =/

 

[pga7602]

Every time my internet connection drop for whatever the reason I would need to reboot my apex system and it would automatically connect back to the wifi. I got fed up with that so I just a long ethernet cable =/

That's usually a problem with a cheaper router, not necessarily apex. :headwalls:

 

[pga7602]

I had this problem since 3 weeks ago.
I'm using wifi for my apex el, and I did restart modem, router, and apex el base unit by pressing pinhole thingy. Still not connecting.. anyone can help? I issued the ticket to Neptune customer support but they say same stuff..

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Try these simple steps.

Unplug apex brain, unplug router, unplug modem.

Do the following in this exact order. Plug in and Turn on modem and wait 3 mins, plug in and turn on router and wait 3 mins, plug in and turn on Apex, wait 3 mins and try see if issue is resolved.

 

[keepLearning]

The apex Wifi is funny unlike the classic. There are times you need to get the token and relink the Apex with Fusion. If you have a display, it will tell you if you need to relink. With the Neptune display, the trouble shooting is a lot simpler. Your issue is normally the Apex cannot reach Fusion server. There are a few things can happen there so you need to peel the onion layers...