ironeagle2006
In Memoriam
When I order online I order from 2 Places ONLY Saltwaterfish.com and Liveaquaria.com ONLY never have been ripped off from either place. Live Aquaria has the Divers den and you can normally find the Jeweled Moray there.
Aquacon?
- Thread starter StayPuft
- Start date
saltyfishlvr
New member
Perfect timing, I was thinking about ordering from them, but won't now! Thanks
I've also noticed they "borrow" pictures of corals from other people/websites.
balancedtank
New member
I order from them after I heard the business changed hands a few years ago. I wanted to come here and say that they have improved. Sadly I cannot say that. I am still waiting on my refund for a blue sponge (other items were very lacking).
You know they are a scam company because they "somehow" never seem to run out of anything. there is no reef store in the world that never runs out of an item once and a while.
What aquCON does is to send you the closest thing to your order and if they can't get something close, they just don't send the remainder of your order and will not refund you.
I am starting my fraud complaint process this week.
You know they are a scam company because they "somehow" never seem to run out of anything. there is no reef store in the world that never runs out of an item once and a while.
What aquCON does is to send you the closest thing to your order and if they can't get something close, they just don't send the remainder of your order and will not refund you.
I am starting my fraud complaint process this week.
I just ordered from aquacon.com last week Mon, March 28, 2011 3:51:02 PM and got a voided UPS tracking number sent from UPS two days later Wed, March 30, 2011 6:21:06 PM
. I sent several emails to try to find out the status of my order and have got no reply via email whatsoever. I have sent an email every business day since Tue, March 29, 2011 the day before voided tracking number was sent to me asking for the status of my order and have never gotten a reply by email. I have called on Friday April 1st 2011 to ask the status of my order. I was able to get ahold of someone and said there was a problem with the credit card address and the address I was shipping to as they were different and I marked it the same (my fault) and was waiting for confirmation of my information that I gave when I ordered and was told my order would be sent out Monday (April 4th) or Tuesday (April 5th). I had a friend of mine call them today to find out if my order will be sent today the 4th or tomorrow the 5th and they told him that it would be sent tomorrow on the 5th. I thought it was kinda odd for a company to wait so long to send it so I did some research online and came across a lot of bad info about them on forums and on the better business bureau (on the BBB it says they are no longer in business) SO I thought I would share my experience good or bad about them and hopefully when i receive my order it will be as expected and not as many on here have had. I spent 160$ on that site.......I will update this if my order has been sent when they said and when I receive my order I will put every detail so that it will be without question, pics and all
. I sent several emails to try to find out the status of my order and have got no reply via email whatsoever. I have sent an email every business day since Tue, March 29, 2011 the day before voided tracking number was sent to me asking for the status of my order and have never gotten a reply by email. I have called on Friday April 1st 2011 to ask the status of my order. I was able to get ahold of someone and said there was a problem with the credit card address and the address I was shipping to as they were different and I marked it the same (my fault) and was waiting for confirmation of my information that I gave when I ordered and was told my order would be sent out Monday (April 4th) or Tuesday (April 5th). I had a friend of mine call them today to find out if my order will be sent today the 4th or tomorrow the 5th and they told him that it would be sent tomorrow on the 5th. I thought it was kinda odd for a company to wait so long to send it so I did some research online and came across a lot of bad info about them on forums and on the better business bureau (on the BBB it says they are no longer in business) SO I thought I would share my experience good or bad about them and hopefully when i receive my order it will be as expected and not as many on here have had. I spent 160$ on that site.......I will update this if my order has been sent when they said and when I receive my order I will put every detail so that it will be without question, pics and all
SoLiD
-=Snake=-
Man, I'd just cancel your order and put a claim with the credit card company. And do it fast. I can promise you that you will not receive everything on your list. It will either be missing or substituted with something else without your consent or knowledge. Just save yourself the hassle. Trust me!!!
Did You Not See My Pictures Up Above??? Might as well play Russian Roulette!!!
Did You Not See My Pictures Up Above??? Might as well play Russian Roulette!!!
SushiGirl
Premium Member
Yep, the Venustus Angel photo on there is mine. They never asked and never compensated me for it. They stole it from a Reefkeeper magazine article that I allowed it to be posted in. They also won't take it down.
Yes I have seen your pictures and have read all the testimonies about aquacon........after I ordered from them. I sent an email again this morning Tue, April 5, 2011 11:09:15 AM and asked if I can get the tracking number for my order. I finally got a reply(Tue, April 5, 2011 12:25:11 PM)
to one of my emails from orders.aquacon@gmail.com that said "Sure, you will receive an email tonight from FedEx with your tracking number". I also recieved a message on my answering machine from Crystal saying my order will be shipped today. I called them today as well and confirmed that my order was shipping today and asked again that the tracking number be sent to my email address. At Tue, April 5, 2011 5:46:10 PM I was sent a tracking number from fedex by SALTWATER FISH USA INC. to tell me my order was picked up and will be delivered tomorrow Wed, April 6, 2011 by 3pm. So far, everything looks likes its going good. When I receive my order, I will take pictures of the box before I open it, while I open it, and after I open it. I will also post it on here for everyone to see. I will also post the list of items ordered and pics to show if it is what it is suppose to be. I hope it is what i expect and not what many on here have reported.
to one of my emails from orders.aquacon@gmail.com that said "Sure, you will receive an email tonight from FedEx with your tracking number". I also recieved a message on my answering machine from Crystal saying my order will be shipped today. I called them today as well and confirmed that my order was shipping today and asked again that the tracking number be sent to my email address. At Tue, April 5, 2011 5:46:10 PM I was sent a tracking number from fedex by SALTWATER FISH USA INC. to tell me my order was picked up and will be delivered tomorrow Wed, April 6, 2011 by 3pm. So far, everything looks likes its going good. When I receive my order, I will take pictures of the box before I open it, while I open it, and after I open it. I will also post it on here for everyone to see. I will also post the list of items ordered and pics to show if it is what it is suppose to be. I hope it is what i expect and not what many on here have reported.
olemiss reb
Molon Labe
You very well could windup being the first satisfied customer that I have heard of but I suspect your package will be full of aquaCON fail.
I really hope your wrong, when I get my order, we shall see. I really hope it is what its suppose to be. If not, I will deal with it then and as swiftly as I can. The whole process though I began to log as soon as I found out about the discrepancies a lot have encountered with the same company. Hopefully things have changed, wont be able to tell for sure until after I receive it tomorrow.
olemiss reb
Molon Labe
Did anything arrive?
SoLiD
-=Snake=-
+1 ???
Heres what happened......I got a call from fedex yesturday morning to tell me my order would arrive by 3pm that day. It arrived around noon and the box looked undamaged and was packed with a foam box,heatpaks, peanuts and the fish in bags as they should
. When I got done unpacking I noticed 2 items missing from my order. I was missing the 2 pistol shrimp.
This is what I ordered: red and green gracillaria, Medium yellow tang, dwarf flame angel, 3 peppermint shrimp and 2 red pistol shrimp. The fish are healthy but the flame angel was gasping for air and the tangs water was grosse. The ph in the water was around 7.4 and around .25ppm ammonia. The fish are now doing great in the tank,
but iam still waiting to hear back about a refund from them for the missing items . I called and left a message on the machine and sent an email. I will keep on it until I get what I deserve......a refund at least. Those that have had problems.......stay on it and keep calling and messaging everyday. Persistence is like Chinese water torture. Iam just glad I got MOST of what I ordered and the two fish were bigger than I ordered and one of the peppermints was full of eggs, but I still would of liked to been asked if I wanted a refund for the missing items if none was in supply
This is what I ordered: red and green gracillaria, Medium yellow tang, dwarf flame angel, 3 peppermint shrimp and 2 red pistol shrimp. The fish are healthy but the flame angel was gasping for air and the tangs water was grosse. The ph in the water was around 7.4 and around .25ppm ammonia. The fish are now doing great in the tank,
Steveb
Premium Member
Are your pictures copyrighted?
SushiGirl
Premium Member
All photos are copyrighted the moment the shutter is pressed. You don't even have to put a copyright mark on them and they are still protected. Besides that, it was marked with my name directly under the photo in the article, as I requested. Further, the article was copyrighted by ReefCentral.
Sean, I wouldn't count on a refund, standard operating procedure for them is store credit
SoLiD
-=Snake=-
I'm sorry about your issues with AQUACON, BUT DIDN'T I TELL YOU AHEAD OF TIME WHAT WOULD HAPPEN! What LFS's are in your area that you can't buy some of the most basic fish that I see at every Fish Shop? Oh well it's your money.
Also, don't count on getting any of your money back. They have proof that you received a package. Now I don't think you can even dispute it with your credit card company because that's what they will hide behind... the fact that You received a Package. I would still try though.
yes you told me, I lost 4.99 times 2 , thankfully thats all. There is only one LFS here in my town and their fish stock sucks and die easily. Simple damsels die fast, they also put fish together that they tell you are aggressive toward each other but do it themselves. I have more fun ordering online anyway and avoid the BS from a LFS employee. The only things I get from a local LFS are salt and test kits. What would be your recommendation for an online fish and coral provider?
ocellaris123
Active member
Divers den liveaquaria or bluezoo, You wont get ripped off
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