TotalKhaos
New member
Had 9 Very Nice Acropora Frags - Were stored overnight in a tank without rock or sand but with light and proper flow.
These Frags were 100% healthy, I would have taken them to an LFS the same day, but by the time I could take them all to the LFS it was past closing time.
So I sent them to the LFS with my husband the next morning. Aqualife in Rocklin. He Called ahead and asked if he could bring them down - they said fine.
He got there to drop them off, for simply store credit. Aqualife said "oops sorry cant take them a manager is not here"......... My husband could not store them at work so he asked about leaving them in their care until a manager was there to make an offer. Store Employee said OK and My Husband left a number we could be contacted at. (my number)
30 Minutes later they contacted me on my phone and told me the acropora were all dead, and they would not give a store credit of any amount.
I wasnt with my husband at drop off and didnt know what arrangements had been made or when, so I got upset and told them that it was fine, that I was so sorry and blubbering like a stupid baby on the phone about these wild collected creatures being dead.
My Husband gets home... and we talk about it, I then Find Out aqualife only had these corals in their possession for about 30 to 40 minutes before decideing that they were dead and telling me I wouldnt get a penny.
Now I am torn up about wondering about my beautiful corals being dead or aqualife ripping me off. THEY DIDNT EVEN GIVE THE CORALS TIME TO ACCLIMATE BEFORE TELLING ME THEY WERE DEAD! Sorry but as nice as you all say this LFS is, they could have given the corals a few hours at least to open up before telling me the corals were dead..... the same corals that were alive and open and brightly colored in my tank less than 12 hours before. The same corals that were alive when they were bagged and sent from my home that very morning 2 hours before aqualife saw them.
Not much to do now, I Really Hope I was ripped off. I truly hope this store lied to me and that my corals are still alive. I just find it a little hard to believe that Corals I knew to be healthy 2 hours before drop off were dead after 30 minutes in aqualife's hands.
I just wish that aqualife would have given the corals a few hours or maybe 24 hours to get comfortable and open up before labeling them dead. And so that we all understand eachother I am more sad and confused then anything... I truly hope that I got ripped off and that these wild collected colonies are still alive.
These Frags were 100% healthy, I would have taken them to an LFS the same day, but by the time I could take them all to the LFS it was past closing time.
So I sent them to the LFS with my husband the next morning. Aqualife in Rocklin. He Called ahead and asked if he could bring them down - they said fine.
He got there to drop them off, for simply store credit. Aqualife said "oops sorry cant take them a manager is not here"......... My husband could not store them at work so he asked about leaving them in their care until a manager was there to make an offer. Store Employee said OK and My Husband left a number we could be contacted at. (my number)
30 Minutes later they contacted me on my phone and told me the acropora were all dead, and they would not give a store credit of any amount.
I wasnt with my husband at drop off and didnt know what arrangements had been made or when, so I got upset and told them that it was fine, that I was so sorry and blubbering like a stupid baby on the phone about these wild collected creatures being dead.
My Husband gets home... and we talk about it, I then Find Out aqualife only had these corals in their possession for about 30 to 40 minutes before decideing that they were dead and telling me I wouldnt get a penny.
Now I am torn up about wondering about my beautiful corals being dead or aqualife ripping me off. THEY DIDNT EVEN GIVE THE CORALS TIME TO ACCLIMATE BEFORE TELLING ME THEY WERE DEAD! Sorry but as nice as you all say this LFS is, they could have given the corals a few hours at least to open up before telling me the corals were dead..... the same corals that were alive and open and brightly colored in my tank less than 12 hours before. The same corals that were alive when they were bagged and sent from my home that very morning 2 hours before aqualife saw them.
Not much to do now, I Really Hope I was ripped off. I truly hope this store lied to me and that my corals are still alive. I just find it a little hard to believe that Corals I knew to be healthy 2 hours before drop off were dead after 30 minutes in aqualife's hands.
I just wish that aqualife would have given the corals a few hours or maybe 24 hours to get comfortable and open up before labeling them dead. And so that we all understand eachother I am more sad and confused then anything... I truly hope that I got ripped off and that these wild collected colonies are still alive.
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