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Listen, all I did was state my experience.

As a matter of fact, I had my two boys with me. My wife returned from her errands to pick us up, and there were some zoo frags I was going to get. My youngest asked me if I wanted him to go find someone. I told him no, and then explained why. In the end he understood.

Listen guys, this isn't a personal attack on anyone. As I've already stated, all I did was state my experience. I'm as sorry as anyone it was what it was, but that's not my problem.

Could I have hunted someone down? Sure. Is that the way it's supposed to work? No.

Joe's (Brunstucky) statement is true about relentless salespeople. Unfortunately, it doesn't apply here. The key word in his statement is "keep" asking. There has to be a first time for this to become relevent. I mean I'm talking not even a "hello".

Now I expected responses from a core group trying to turn things around on why it's the "customer's" fault they didn't make a purchase......and that's fine. Maybe I'm just not close enough to the eastern inner circle.

If you had a choice between going somewhere where you were at a least acknowledged as a customer, or somewhere where you were completely ignored, no one's going to tell me they'd choose the latter.

On a positive note, there were some very nice zoo frags available for a nice price. Unfortunately, I had to leave them there.
 
Yea other places you get bugged every 5 minutes. I hate that. I like to look around and then once I know what I want I ask for someone to get it. Not hard to do.
 
I've had far too many experiences there just like Funkyman described. Seems everyone is too busy doing maintenance on tanks to help customers. I can't even tell you guys the number of times I've been ready to buy over $100 worth of stuff....but just walked out because nobody would wait on me. And that's even after asking for help.....and not getting any. Seems this is a common complaint.
Two of my friends finally got fed up and swore never to go in there again.
However, I do agree that Greg is a nice guy. Always willing to give advice or answer questions. IMO, he just needs to have a talk with his employees and ask them to be a little more helpful to customers.
 
i have no problems getting waited on. this is coming from a guy that had to go to anger managment classes for work because "im unapproachable". lol
 
i have no problems getting waited on. this is coming from a guy that had to go to anger managment classes for work because "im unapproachable". lol
 
IMO every store has it's own issues. Not getting hounded for help is something I personally like. When I'm ready to purchase I ask for something to be bagged up. The way I look at it is I'm lucky I found something before the next person did, If I don't ask for it The store owner doesn't really lose out, he'll sell it to the next guy. I'm the only one that lost out on going home with a new coral.
 
Stay on point, and don't put words in my mouth.

It's a nice way to candy coat it, but yeah sure, every store has it's "issues". Not paying any attention to customers isn't one of the better ones to have. I'll go to others that have other "issues", but will at least talk to me.

Go back and re-read my post. Who said anything about getting "hounded"? That's right. No one. I was refering to even being "ACKNOWLEDGED". Big difference, and an entirely different topic.

If that's your philosophy and that work's for you, then hunky dory for you. There are obviously enough people out there with the same one or the business wouldn't have been around as long as it has. If you think I'm going to loose any sleep over having to leave a coral behind though, then that's where you'd be mistaken.

If someone asks me if they can help me, and I tell them I'm not ready or I'm just looking right now, and I end up having to go look for someone after that then it's "MY" fault. Otherwise what I experienced is unacceptable.
 
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Not everything written has to do with you Jim, get over yourself man. Relax.
I was adding my point of view as to what I would do just like you did. My comments said nothing about you and weren't directed at you.
 
<a href=showthread.php?s=&postid=14239029#post14239029 target=_blank>Originally posted</a> by 1628mna
i have no problems getting waited on. this is coming from a guy that had to go to anger managment classes for work because "im unapproachable". lol

Did you keep that guy's card?
 
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