I just thought I would mention.
This weekend 2 Aquatronica engineers have come from Italy. They are giving me a course to properly learn how to program the controller. They are also teaching me a few troubleshooting techniques.
I am also going to be sitting down with them to talk about all these issues. They are very eager to get things straightened and off the boards. As soon as we told Aquatronica that we were not happy with some of the issues we are seeing, they sent 2 people to help go through the issues with us and teach me more.
I may not have a hard answer for everything by Tuesday (when they leave) but, I will post what I can to keep you all in the loop. Realistically speaking. From the amount of units we have sold over the past year, the issues that are showing up on these boards are few, but, unacceptable. We are doing the best we can to make everyone happy and keep things under control.
To answer any questions about replacement. We have them ready to be picked up by courier. They will be at your doors next week. Aquatronica has changes the way they package the units and had to go through every one of them to make sure everyone has there listed materials.
Again, thank you everyone for your patience.
TheMoneyPit,
I can't assure that the probe will not get rust on it. The engineers and I talked about this issue tonight. This is the only probe that requires weekly maintenance, bi-weekly at the very least. The probe needs to be cleaned of any algae and debris. All they will tell me is that they are very upset that this is happening and taking the steps necessary to correct it.
Thats all the information I have right now. I will keep you updated.