I believe mine was one of the first to have the problem. I sent in a video because they had never seen the problem and wanted to see exactly what was happening. The 24" model they had did not have any issues.
After seeing the video, Greg was very helpful and just walked me through the total reset process. It wasn't meant to fix the flickering issue but that's what it ended up doing. They let Germany know of the problem and they thought it was an issue in the control box possibly.
Since my reset a few months ago I've never had an issue with my light and at least we now know an easy fix. I don't blame ATI at all because it was unknown issue with an unknown fix. Oliver knew nothing about any of it as well so that shows me it is a small and contained problem.
Just my thoughts.
When I first had the issue I posted in the thread and emailed Ati.
this is the response that I got.
> On Jan 27, 2014, at 9:34 PM, "Customer Care"
<customerservice@atinorthamerica.com> wrote:
>
>
>
> This issue is only impacting a small percentage of the fixtures that
> received a recent software upgrade. According to our technicians it
> did not impact earlier units. Since this is an issue with the software
> and not an issue with the hardware replacing the controller / control
> box will unfortunately not help. There have been a couple instances
> where the controller / control box had to be replaced but this was
> because of a separate issue.
Then I asked a few more questions to learn more about the issue and got this:
Sent: Tuesday, January 28, 2014 2:25 PM
To: Keith
Unfortunately all of the fixtures we have in house have the latest version
of the software that causes the flashing, but our associates in Germany have
promised to have a solution very soon.
Would you like me to issue an RMA to have you send your fixture in and we
can send an updated one out to you as soon as we have the new software /
firmware?
Customer Care @ ATI North America
www.atinorthamerica.com
The guy I have been emailing is Matt. can you pm me Greg's email to see if he can help. I thought the reset worked but the next day it started again.