Cappuccino Bay experiences?
- Thread starter Rovert
- Start date
jmaneyapanda
Commencing hatred
I am lucky enough that they are local to me, so I can say their livestock is utterly amazing. Pictures actually dont do them justice. ALmost all clams are in shallow water with 1000 watters over them on motorized tracks. Very well cared for. I cant comment on their shipping (obviously), but the operators are a real class act. This probably didnt help much, but I figured it qwouldnt hurt.
fanaglethebagle
New member
Wow, beautiful clams
Rovert
Premium Member
Yeah, that'd make me nervous, too. I think they're so busy filling their website with spinning geegaws that they forgot what the web is really supposed to do... facilitate communication with their customer. I don't give that site high marks for ease of navigation, but if the product is first-rate, I can forgive them the gawdy programming.
Rovert
Premium Member
Well, I think it might have something to do with a conversation I had with them this morning regarding customer service as it relates to marketing, management and web design.
The upshot is that I hope I conveyed to them that less is more.
I hope I wasn't too hard on them... they obviously seem to be stand-up guys, but their web developer must be one helluva salesperson to talk them into all that mumbo-jumbo.
For example, they've obviously spent a LOT of money to automate the ordering process, only to have to spend their own time, and their customer's time, on the phone confirming an order. Isn't the web supposed to SAVE time and eliminate steps? I don't have to call or Email over to buy.com or any other merchant when I place an order, it just happens. What's the point of having an online ordering mechanism if you have to call or email anyway?
Then, there's all the spinny geegaws that make the customer have to jump through hoops to find what it is we want. And the talking trollop with the green hair? Gimme a break! The last talking green mermaid I saw was after two dozen beers at my local dive bar when I was still in my twenties. Frankly, if it's green... I'd get it checked out with a doctor, 'cause it needs penicillin.
That said, in this case, less is more, and I hope they take my recommendations in the spirit they were intended. I guess the end result will be what happens to my order! :eek1:
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GOOD LUCK I am sure you will be happy thier stuff does look amazing...
Jasonincuritiba
New member
Wow that is the worst website ever!
Rovert
Premium Member
Yeah, in fairness to them, the problem I'm having was just a miscommunication. The link I got in another thread to their site took me directly to the clams page. The announcement that they're not ready for online ordering only appears on the main landing URL. The one or two occasions I went to the main landing page, I didn't stay long enough to listen to the green-haired trollop.
Anyway, I'm anxiously awaiting a confirmation of whether or not they can fulfill my order. I'm in a bind, because one of the three clams I ordered was for a birthday present, and I'm gonna be ****ed if they can't take care of me. I know they're having troubles, but the website shouldn't have been on line at all if they weren't ready.
jcjstl
New member
not far about 18 miles which in atlanta is like being next door http://maps.google.com/maps?hl=en&r...arietta ga&ie=UTF-8&oe=UTF-8&um=1&sa=N&tab=wl
Rovert
Premium Member
By way of an update, everything has worked out alright.
Despite the fact that they weren't ready to run with the site, nor were they ready to actually begin long-distance shipping, the fellas at Cappuccio Bay came through for me with flying colors. They jumped through hoops and invested a lot of time and effort to get the shipment out via FedEx, which arrived this morning.
All livestock was impeccably packed; triple-bagged with the HEAVY plastic bags, not the cheesy thin ones, and delivered in virtually the same way I saw it on their website, which makes all the difference to a customer who's shopping from hundreds (or thousands) of miles away. It's always more comforting to order from a WYSIWYG site that has good photos, but in Cappuccino Bay's case, it's a pleasure from a customer's seat to experience "WIBIWTS" (What I Bought Is What They Shipped).
They even threw in a nice little gift to make up for the hassle and stress. Unexpected, but a nice touch. These guys are a class act, and I'll definitely do business with them again. In fact, they even absorbed additional FedEx charges, because their account isn't set up yet, so they don't receive the volume discount that most businesses should!
Color me happy (as a clam?).
Two thumbs up.
Despite the fact that they weren't ready to run with the site, nor were they ready to actually begin long-distance shipping, the fellas at Cappuccio Bay came through for me with flying colors. They jumped through hoops and invested a lot of time and effort to get the shipment out via FedEx, which arrived this morning.
All livestock was impeccably packed; triple-bagged with the HEAVY plastic bags, not the cheesy thin ones, and delivered in virtually the same way I saw it on their website, which makes all the difference to a customer who's shopping from hundreds (or thousands) of miles away. It's always more comforting to order from a WYSIWYG site that has good photos, but in Cappuccino Bay's case, it's a pleasure from a customer's seat to experience "WIBIWTS" (What I Bought Is What They Shipped).
They even threw in a nice little gift to make up for the hassle and stress. Unexpected, but a nice touch. These guys are a class act, and I'll definitely do business with them again. In fact, they even absorbed additional FedEx charges, because their account isn't set up yet, so they don't receive the volume discount that most businesses should!
Color me happy (as a clam?).
Two thumbs up.
corywilson
New member
i've been to cap bay many times and never left unhappy. all the corals i've bought from them have lived and have great color.
as for the aquarium its about 20 minutes away but totally worth the drive. i take all my out of town friends there even if they don't enjoy reef tanks.
as for the aquarium its about 20 minutes away but totally worth the drive. i take all my out of town friends there even if they don't enjoy reef tanks.
reefkoi
Premium Member
ok well I'll hit them on the way back to the airport then, Anybody tried shipping bagged corals with water checked into the luggage on the plane lately? I had a big hassle in houston last year and ended up dry shipping from miami a couple months ago so I could avoid the hassle. I'd contact the airlines direct but depending on who you talk to you get conflicting answers.
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