Cerebra owners. Where you at??

[jollywombat]

Sorry Jolly, but VertexSupport is lying to you. I asked directly to him at two different times about a refund, the latest being on the call we had after the accouncement. His answer was 'you will not get a refund'. He also stated that refunds, if issued at some point, would be done through the company I bought it from. But at this time there were no plans for that. Vertex would never refund us the purchase price because that was more than the vendor paid Vertex for the products.

I was told you asked about a refund many months ago and were told this would have to be processed by the Vendor you purchased from, and that you did not ask about it on the phone when checking details regarding the new controller features and plans(I specifically asked about this point in particular since you included your quote). I find it hard to believe VertexSupport would lie about the phone conversation from a couple weeks ago, and much less that he would say "too damn bad" as you claim to be a quote from them. Having not been on the conversation obviously I cannot say one way or the other who is inaccurate in their assertions here, but there are less inconsistencies in story from the side of Vertex at this time.

The fact that you would have to consult the vendor makes sense since that is the place of purchase; I know if I went to a manufacturer demanding a refund for most things they would laugh in my face demanding it from them vs the point of purchase. Have you tried contacting your vendor and perusing the normal line of refund? Guessing it wont go anywhere since its rather longer than a normal return period, but if you explain your issues maybe there is a chance they will approve it.

What all hardware do you have as a side note, I will see if I can dig up some people that perhaps would band together to buy it out for the $600 who can use extra bars or extra controller.

 

[FirstContact]

One person actually said they would buy it, but when I PM'd them they never replied. So get off this 'why did he not sell his unit' BS. If you are such a trustworthy fan of this product, Paypal me $600 and I'll be happy to send you all of my stuff tomorrow.

So now I am your customer???!!!! You haven't even tried to sell it on the forums. Put up your base unit for $375 what you paid for it and sell the add ons separately. You give everybody grief over anything and everything. You bought a beta - b-e-t-a - and you aren't even happy Vertex is upgrading it for free!

 

[jason2459]

People have every right to be upset with Vertex.

That said, you did know that it was in beta testing and half off because of that when you bought it.

This is the problem that arises when a company outsources its R&D and just slaps its name on it.

Doesn't Vertex do that with most of the stuff it sells?

I believe that Royal Exclusiv used to make their skimmers for them and just stopped doing that not so long ago.

But remember Vertex said it was the final version of the hardware and nothing but software updates were coming.

I fully welcome a complete redesign of the hardware hoping it's more compact particularly the display/head unit. I still haven't replaced my reef keeper or classic apex yet.

I'm going back and forth on the 2016 apex and the profilux 4. The reef keeper just plugs away too so waiting to see.

 

[Salty150]

But remember Vertex said it was the final version of the hardware and nothing but software updates were coming.

Right... and they were mistaken - so they are going to give you the new hardware for free, correct?

 

[zoolan70]

What is all that you have? Because if you are trying to sell the unit you got at intro price for more then that's ridiculous.


Sent from my iPad using Tapatalk

Cerebra, extra powerbar, and other misc items. So no, I'm not being ridiculous, but your comment is.

 

[jason2459]

Right... and they were mistaken - so they are going to give you the new hardware for free, correct?

Don't ask me, I'm not complaining. [emoji1]

 

[FirstContact]

Such an act of kindness isn't deserved.

 

[zoolan70]

Right... and they were mistaken - so they are going to give you the new hardware for free, correct?

If delivered on time, the new hardware willl start to be delivered almost a year since they took our money on a 'completed' product. If you're OK with that, then nothing anyone says is going to change your mind.

 

[zoolan70]

Such an act of kindness isn't deserved.

No one ever did anything about this. Never another word. So don't act like it was some 'act of kindness'.

I get it that you don't like me, and I don't give a crap that you don't. But keep attacking me, and you will get it right back.

 

[FirstContact]

No one ever did anything about this. Never another word. So don't act like it was some 'act of kindness'.

I get it that you don't like me, and I don't give a crap that you don't. But keep attacking me, and you will get it right back.

If anybody purchases your unit it will be an undeserved act of kindness. You're also a cheater on top of being a whiner.

 

[jollywombat]

I'm just curious what you think. May? If nothing by May 31, then Vertex has failed us? Or if they promise us something by August, then that's ok? Again, asking seriously. You think I'm way off base, so when will it be OK for people to be angry about this?

I have never told you were were not right to be upset about it, you can go back into the quite numerous posts you have made and I publicly expressed my thought that you have very valid concerns on many occasions, including on these forums. I have made I believe three postings correcting inaccurate statements you have made, correcting those inaccuracies while also agreeing with other valid points wholeheartedly, and in one case recently on the vertex where you were just posting (lets be honest here) in frustration and trolling I only asked that you please give it a rest as it was getting excessive and you were not helping anything and just being deliberately offensive.

There is a difference with being upset about this and taking constructive actions to correct the issue, like right away when you noticed issues just return the controller; put it up for sale like others have done who do not want to wait on Vertex to fix their issues (which is entirely valid); help find solutions to the issues like some of us and make a positive contribution to the project (which you have done a few time with great ideas like your heating method and failsafes), etc; Vs spamming negativity and attack posts at every possible opportunity, which just gets old after a while for everyone to view and serves to hurt your claims after a while.

Regarding the "act of kindness" - He is referring to my asking you to list what you have exactly so I can try and help you out in finding buyers who might want to buy out your kit BTW; unsure what you are referring to for "No one ever did anything about this. Never another word"

 

[jollywombat]

Cerebra, extra powerbar, and other misc items. So no, I'm not being ridiculous, but your comment is.

Can you post an exact list and I will start working on who might be interested?

Not sure folks will pay full price that you paid for a product then used for 9+ months here, but will see what I can do for you sir.

 

[Salty150]

OK, I think everyone needs to bring it down a notch... or two...

No one is happy with what transpired... not buyers... not Vertex.

At least (from what we know) they are actually trying to rectify the situation.

I do agree, however, that if you are not satisfied with what transpired and Vertex's commitment to get you new hardware - you should be able to return the merchandise to where you purchased it and then Vertex would reimburse the selling company what it paid, etc...

 

[cali9dub]

None of this relates to my original post so can it all or close the thread. This is what happened on the last one when the one poster (who I won't name) polluted that one with whining and off topic rants and now all the BS here that doesn't have anything to do with my original post. Where is the moderator anyway ???

 

[Salty150]

Sorry, but I think it is just all coming to a head - all of the frustrations, etc.

No one really can get a handle on what exactly Vertex is all about, or what is going on.

The Cerebra "debacle"...

The fact that Vertex's corporate website (Germany) is virtually non-functional - and looks like it hasn't even been updated since 2008.

The fact that the Vertex US site is exactly the same way - non-functional - barley even existent.

Vertex USA's idea of a web presence seems to be by Facebook - which doesn't tell you much of anything.

And the fact that Vertex seemingly launched yet a new off-shoot called Somatic months ago - in which its stated website address doesn't even exist.

It is all just coming to a head - with people genuinely frustrated and concerned about Vertex as a company.

 

[FirstContact]

Sorry, but I think it is just all coming to a head - all of the frustrations, etc.

No one really can get a handle on what exactly Vertex is all about, or what is going on.

Salty150, I don't think anyone who participates in the Vertex forums would agree with the above two statements at all, or the rest which is just pure speculation.

Some people just like to troll, exaggerate, and make stuff up. It didn't come to a head all of a sudden, but rather was an ongoing and consistent problem for a single user for quite a long time. Did other people jump in too. Maybe a few. But the majority understood that this was a beta. Would we all like to have our finished gear yesterday? Sure. But most of us understand we have to wait.

Vertex has stated the goals for the controller and dropped the original beta version in favor of a more powerful OS, better software, and redesigned hardware based upon the lessons learned in the beta program and feedback from beta users. Not sure what's unclear about that.

And, not sure what their website has to do with that. The site has always been bare bones. It's not like for the last decade they had this great interactive website pushing all their products and then all of a sudden everything was deleted?

And again to cali9dubs point, this has nothing to do with discussion of how the vision of Cerebra implemented in gen 1 or gen 2, to be issued sometime May 2017, compares to Apex.

 

[FirstContact]

Okay so why did I choose Vertex Cerebra over the Neptune Apex having owned a classic for about 7 years:

Some of the reasons:

It's fun!
I like being a part of the beta program!
My input has real world results!
Cerebra is Android and connects directly to the internet!
All outlets are relay outlets!
It came with an interactive touch screen display!
It's open source and has huge potential for running third party company apps!
It uses true USB ports to communicate!
It measures power usage!
Web interface!
New designs!
New ideas!
It doesn't look like a Fischer Price toy!

 

[gus6464]

Sorry, but I think it is just all coming to a head - all of the frustrations, etc.

No one really can get a handle on what exactly Vertex is all about, or what is going on.

The Cerebra "debacle"...

The fact that Vertex's corporate website (Germany) is virtually non-functional - and looks like it hasn't even been updated since 2008.

The fact that the Vertex US site is exactly the same way - non-functional - barley even existent.

Vertex USA's idea of a web presence seems to be by Facebook - which doesn't tell you much of anything.

And the fact that Vertex seemingly launched yet a new off-shoot called Somatic months ago - in which its stated website address doesn't even exist.

It is all just coming to a head - with people genuinely frustrated and concerned about Vertex as a company.

Have you ever visited any German aquarium product manufacturer website? They all suck. Having a fancy website is not their priority and that's an American thing. A fancy website does not make a better product.

 

[Salty150]

Have you ever visited any German aquarium product manufacturer website? They all suck. Having a fancy website is not their priority and that's an American thing. A fancy website does not make a better product.

Yes, I have.

Royal Exclusiv, Eheim, Tunze, etc., etc., etc"¦

All have working, functional websites"¦

No one is asking for "œfancy"...

 

[ccasa004]

I am hopping for the best but I am also concerned that the new version will be much further out then they say or never actually happenes. The cost of replacing all units must be a huge hit to there bottom line. There is nothing we can do now but speculate on what is going on obviously more is going on in the background then they are telling us.

The lack of a good web site is strange. My wife did our company website in a few days with no website experience and it looks more professional than the vertex.