Divers Den
- Thread starter fleegle
- Start date
- Status
Yes, and I think so. I just had 2 orders delivered in negative temps that arrived around 73 degrees.
Dmorty217
Saltwater Addict
Like mentioned above Petco bought LA/DD but here is the thing. LA fish come direct from Quality Marine and DD fish are picked by Kevin Kohen (not sure who it will be in the future) and the sit at the facility in Wisconsin for a minimum of two weeks before being put on sale. Petco doesn't have a great track record as far as stores go but Petco.com has much better reviews. All fish from Petco.com come from tropical fish international which is also in southern Cali. Point is Petco never touches the fish so if there are problems with fish it's the wholesalers fault. If the customer service is the issue well you might as well start getting use to it...
Dmorty217
Saltwater Addict
With all acquisitions they push out people that aren't theirs... IE Kevin Kohen. He has no choice but to say that everything will remain the same, if he said anything differently the PR backlash would be devestating to Petco and LA/DD
Deinonych
New member
Time will tell. Having managed through several acquisitions myself, I can say with certainty that not ALL acquisitions result in a wholesale layoff of the acquired employees. Redundant functions like finance, operations etc. - sure. But, in many cases key personnel are retained to ensure continued success of the acquired business. DD is a unique business and IMO it would be short-sighted for Petco to subsume it and replace the people who made it successful. So again...we'll see.
joshky
Acros & Wrasses
My last order with DD was horrible. They really messed up and shipped my anemones at an inopportune time after telling me they would be holding them until the weather cleared over the phone. They sat at UPS for four days and were completely disintegrated upon arrival. Of course they refunded my entire bill, but the cold automated response I received through email didn't help. I really wanted an explanation as to why they shipped them when I told them not to. I would have rathered a refund than for them to ship them to their death.
I'm hoping it was just miscommunication, DD is one of my favorite places to window shop and buy from. I have never had an issue with DD until this experience, even after petco bought LA. Don't make any conclusions based on my singular experience; I'm personally going to give them another chance since we're all human and accidents do happen.
I'm hoping it was just miscommunication, DD is one of my favorite places to window shop and buy from. I have never had an issue with DD until this experience, even after petco bought LA. Don't make any conclusions based on my singular experience; I'm personally going to give them another chance since we're all human and accidents do happen.
humaguy
Premium Member
ugh....flyingfish....ffexpress....
Deinonych
New member
I agree. However, if Kevin leaves DD, I'm sure he'll stay in the online livestock business in another capacity.
humaguy
Premium Member
same here, that is why I wanted to correct my typo from post #11...
- Status
Similar threads
