EuroReef Club

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But do you call Chevrolet when your car is sick. No way...I live by a ford truck plant, do you think they would even entertain a warranty issue with my truck? no way , they would tell me to call a dealer..I don't want to be argumentitive , we here are on RC are spoiled and we should realize this.....Good Day....reefologist
 
Reefologist said:
You gotta send in the card which has the serial number on it. It also tells you on there to attach a copy of the receipt. It is as simple as the instructions state. good day, your friend,reefologist...
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Also They asked me to take a picture of the broken NW and send the picture to them.
The problem is i'm still looking to the find the receipt so If don't find it I'm screwed.
Don't get me wrong i like my under power ER 8.2 I just don't like the costumer service.
 
Did you send in the info when you prchased the skimmer or did you wait until it was broken. This could be why...I am not saying ER hung the moon by any means. I am just saying that their forum on RC is trivial at best in the big picture....good day, your friend, reefologist...
 
My friend, of course, with cars is different stories. Let's say I have a problem with my VW. What do you think, I have to go all the way to Mexico where is assembled or Germany if it's assembled there???

Anyway, this thread is getting a little out of control. It's EuroReef Club and members give praises about them. I guess I am doing te opposite. But just because you are very lucky with your ER, don't think all the rest feel the same.

felix

Reefologist said:
But do you call Chevrolet when your car is sick. No way...I live by a ford truck plant, do you think they would even entertain a warranty issue with my truck? no way , they would tell me to call a dealer..I don't want to be argumentitive , we here are on RC are spoiled and we should realize this.....Good Day....reefologist
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One thing we can agree on felix is that my 2000 turbo beetle is a POS and I'd like to send it back to mexico via germany.....lol good day, your friend,reefologist.....Why is it a different story with cars?
 
Reefologist said:
Did you send in the info when you prchased the skimmer or did you wait until it was broken. This could be why...I am not saying ER hung the moon by any means. I am just saying that their forum on RC is trivial at best in the big picture....good day, your friend, reefologist...
Click to expand...
Every six months i take the skimmer and the pump out for cleaning .
The NW is warranty for the life of the skimmer I belive, about the third cleaning I discover the NW was missing five pegs you know the rest of the story.
 
i love premium aquatics they hold excellant customer service and i will always buy my equipment there, but.. to reefologist. when you buy a car at a dealership does that dealer carry an abundancy of cars such as toyota, chevy, ford, bmw, etc..... its hard to pinpoint one person who knows euroreef the best. when you need a part. how long is it going to be before you get that part??? do you really want to sit and wait for an answer for 2-3days then be down for 4-8wks. at least w/ deltec doug can give you an answer right away and you can call him til 12am. he is the rep for deltec. and yes pa is the rep for er, but how long are you going to wait for er to get back to pa or md???? i know the guys at pa will be all over it for you, but what about the other end. come on you pay all that dinero' and no cust service.
 
Srub lightly danielson.....needlewheel very sensitive....As you can tell I am a proud member of the euro-reef club. I do understand though, that bad customer service is usually what sours buisness relationships, retail and commercial. Good luck with your needle wheel Zoom. Happy reefing....reefologist
 
no, it's ok, Reefologist is lucky with his ER. he got his dog watching his skimmer. he don't need any parts

felix
 
oh by the way, as of now I neither have a Deltec skimer (AP600) nor an ER (CS6-2+) that I used to have. But when I ordered Deltec from Doug, it showed in my house after 2 days. When I ordered ER from premium aquatcis it took more than 2 weeks to show up.

felix
 
Oh by the way....I can't wait to get into the H&S club....And maybe even The bubble king club as well. I have a skimmer fetish.Goog night you guys.....I'll chat at you later....best regards, reefologist
 
my original order of an er is still sitting in calif and that was 1 1/2 mo ago had to upgrade twice and still was not happy w/ cust service so i returned it for a deltec that i had on my front porch in 2 days! oh and spoke w/ doug for at least 2hours total in 1 day.
beat that er!!
 
Reefologist said:
Oh by the way....I can't wait to get into theH&S club....And maybe even The bubble king club as well. I have a skimmer fetish.
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I think we need to get a fetish for skimmers thread going . :lol: :lol:
 
dmichellep, You should tell the folks in the deltec club how happy you are...IMO if you bought a deltec you got took. the h&s is much better for the same or less $. Opinions are like onions some are sweet and some make you cry. Have a great evening and enjoy the deltec I'm sure it will perform just fine & Doug is the best bar none....good luck....reefologist
 
Felix, are you gonna sell this one 2 months after it comes, then come back and buy another ER? LOL, it's okay if you do.

Jim:lol:
 
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