Frayed cables

[dubmaneh]

Anyone ever run into this issue?

Happened on my two 6095 pumps purchased at the same time and right in the same spot! I get that they're three years old but it's not like I abused these things.

Never had this happen with Tunze before. Still have pumps that are 8yrs old up and running!

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[rvitko]

We had a defective batch of cable in late 2016, your distributor should replace them at no charge. This was caused by improper mixing of a stabilizer in the cable which left sections of cable unprotected and they essentially decompose from bacteria eating the cable over time. It is a very random issue, some pumps from this time are fine, as the additive was used, but not evenly mixed.

 

[dubmaneh]

Thats a relief! Over the years I've switched over to all Tunze products and was surprised to see these fail so quickly.

I believe the Canadian distributor is Xenia correct?

Thanks Roger!

 

[rvitko]

Correct, www.xeniainc.com. Thank you!

 

[dubmaneh]

Reached out to them and new parts are on their way! Super impressed. Thank you again.


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[dubmaneh]

Hi Roger,

Just had another pump go with the same problem although this one is a 6055 (purchased in 2017)would it be covered under this as well?

Thanks,

 

[rvitko]

It should be, please contact Xenia.

 

[nclapp]

Hi Roger, I have the exact same problem with a 6040 I purchased in 2017. Please let me know how to go about getting this repaired! Thank you!!

 

[rvitko]

nclapp, can you email me a photo of the issue and a copy of the receipt? Tunze at sbcglobal dot net.

 

[theshaman]

Roger, I have the same problem with my 6105 powerheads too. I purchased from premium aquatics. Can I send you pics of mine?


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[rvitko]

Yes, please do.

 

[theshaman]

Yes, please do.

Email sent.
Thanks!


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