I'm sorry. I may be too computer illiterate to do this. If you're patient perhaps you can help me through this.
Here's what I've done:
I downloaded the firmware to my Mac.
I connected my Mac directly to the router, turned off the Wi-Fi, and plug the apex directly into the router.
I cycled the power on the Apex.
I launched the Apex firmware app on the Mac.
I hit the search for controllers button and it detected my Apex.
I selected the controller and hit the update firm ware button.
It attempts to connect to the controller but I get it repeated "failed unlock attempt" " operation timed out"
If I had the browse button, it attempts to open the Apex IP address 10.0.1.3 in a safari window, but nothing happened. Safari just hangs up and eventually says "cannot open the page"
I don't know what else to do.