I think I am officially done with my Profilux!
- Thread starter Anim8me2
- Start date
chadfarmer
Premium Member
Mine has been rock solid and never did the update everytime a new one comes out. I'm out of the hobby and this profilux everyone is scared to buy. Funny I spent a tin and can't sell for 400. If it was an apex I could have sold it asap.
d2mini
Premium Member
Because people are idiots and automatically assume Apex is the best because it's so popular. So many people don't even know about GHL. You need to find someone who actually understands the differences between the two systems. They also are under the false assumption that GHL is much more expensive. The problem is they are not comparing apples to apples equipment wise.
AQD_ottawa
New member
GHL's biggest issue is marketing always has been I fear always will be, I thought with centralized control from my days this would change but its still a totally unknown breed in the USA and GHL curious why sales are so low!
I have to say I am enjoying my retirement from the Distribution side the retail website is a nice way of keeping in touch and I know any support issues are not Vinnies his hands are maybe tied to what central GHL wish to be done or how.
I am just about to put a ProfiLux on my new office tank build, bit nervous about finding my way round the new software. I have no interest in APPS etc so wont need to have to worry about that headache.
I have to say I am enjoying my retirement from the Distribution side the retail website is a nice way of keeping in touch and I know any support issues are not Vinnies his hands are maybe tied to what central GHL wish to be done or how.
I am just about to put a ProfiLux on my new office tank build, bit nervous about finding my way round the new software. I have no interest in APPS etc so wont need to have to worry about that headache.
chadfarmer
Premium Member
I can't believe they even still sell these. I payed way over 2k for the setup and getting offers of 310.00. Don't get me wrong it worked fine for 4 years but these don't hold any value. A profilux 3ex and a 2 with power bars not pad came out after I bought mine.
AQD_ottawa
New member
No disrespect but what electonics item does hold its value? My Samsung 40" 4 years ago cost me $2k i just sold it second hand for $125! And for an aquarium controller to run and continue to run after 4 years is quite a testimant to the quality.
When i bought my Audi A7 2014 shortly after the 2015 came out with more features, its called evolution, you can sit back and never buy and watch technology move forward or buy and enjoy the technology at THAT time. Cant complain to the manufacturer for progress.
chadfarmer
Premium Member
Not complaining just not worth the price. I didn't think I was going to get a ton of money figured would be worth more but with no following what do I expect.
AQD_ottawa
New member
$350 for 4 year old electronics that has been around a salty climate is a good price. Just because a product has a low resale value does not make it a bad product, if i sold my A7 now i would lose over $60k from its purchase price, but that does not make it a bad product 
)
)
doggydoc
New member
$350 for 4 year old electronics that has been around a salty climate is a good price. Just because a product has a low resale value does not make it a bad product, if i sold my a7 now i would lose over $60k from its purchase price, but that does not make it a bad product
+1
claynelson
New member
$350 for 4 year old electronics that has been around a salty climate is a good price. Just because a product has a low resale value does not make it a bad product, if i sold my A7 now i would lose over $60k from its purchase price, but that does not make it a bad product
+2 electronic have a 2-3 year life span from the manufacture i do electronics repair and service on the side and if your stuff lasts 2 years be happy. its todays mentality of replace instead of repair.
ive run ghl for a long time and just used to the issues they have and deal with it. no matter what controller you have there will always be something you dont like about it.
d2mini
Premium Member
LOL, exactly. 2014 A4 Prestige here. 49k miles and I don't even want to know what it would be worth today. But I don't care because it's an awesome car.$350 for 4 year old electronics that has been around a salty climate is a good price. Just because a product has a low resale value does not make it a bad product, if i sold my A7 now i would lose over $60k from its purchase price, but that does not make it a bad product
Yep, I'd much rather have to replace a dim screen than have a frozen main unit that crashes my tank.
AQD_ottawa
New member
Here is my 2 cents and as now retailing not distributing can see the other side of the coin.
The issues are and always were
1. Zero marketing (When we distributed our hands were tied and seems this has not changed)
2. Zero user manual that reflects any reference to the Software which accounts for 99% of the bad feedback and perception of the product
3. Perception what works in the European market will work here.
4. Lack of attention to the needs of the USA market prime example no fittings made for the flow sensors to work in the USA.
The product is rock solid, without doubt the most stable system out there and longevity is without question, but if GHL want this product to move forward in this market they HAVE to address the above issues.
Vinny is doing an awesome job at support with the means he has available, but I am quite sure he has the exact same struggles I had. Until GHL recognize the issues above it will be a niche product within a saturated market, and for such a strong product with a huge reputation in terms of quality, things could be a whole lot better.
Hobbyists should invest in GHL as they will get the return in productivity, but making people aware the product exists in the first place is the first hurdle. If you dont know it exists how can you buy it? The odd hobby show has a very limited captive audience, you need perpetual marketing strategies, and then sort out a software manual or online built in tutorial.
I am very pleased to see users here standing up for the product this is great news as it shows not all is lost and people are willing to see through the non hardware related issues. Its for GHL to change the direction of the controllers perception though, lets hope they listen.
In my opinion if you want a rock solid controller that will last years, GHL is STILL your best option.
The issues are and always were
1. Zero marketing (When we distributed our hands were tied and seems this has not changed)
2. Zero user manual that reflects any reference to the Software which accounts for 99% of the bad feedback and perception of the product
3. Perception what works in the European market will work here.
4. Lack of attention to the needs of the USA market prime example no fittings made for the flow sensors to work in the USA.
The product is rock solid, without doubt the most stable system out there and longevity is without question, but if GHL want this product to move forward in this market they HAVE to address the above issues.
Vinny is doing an awesome job at support with the means he has available, but I am quite sure he has the exact same struggles I had. Until GHL recognize the issues above it will be a niche product within a saturated market, and for such a strong product with a huge reputation in terms of quality, things could be a whole lot better.
Hobbyists should invest in GHL as they will get the return in productivity, but making people aware the product exists in the first place is the first hurdle. If you dont know it exists how can you buy it? The odd hobby show has a very limited captive audience, you need perpetual marketing strategies, and then sort out a software manual or online built in tutorial.
I am very pleased to see users here standing up for the product this is great news as it shows not all is lost and people are willing to see through the non hardware related issues. Its for GHL to change the direction of the controllers perception though, lets hope they listen.
In my opinion if you want a rock solid controller that will last years, GHL is STILL your best option.
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That is an awsome post, you have hit the nail bang on the head, nobody could agree more :twitch:
doggydoc
New member
AQD_ottawa
New member
The problems are very simple to resolve and none of them have anything to do with the quality of the product or stop a client from buying the brand as it is proven to be so darn reliable and functional.
Sort out marketing so people know you exist
Give those users a manual that relates to the software
And probably the most important and where I banged my head so hard against... "UNDERSTAND that North American user expectations are different to what is seen as normal in Europe" One size really does not fit all here.
Sort that out and ProfiLux would fly off the shelves.
Anyway said enough you get the point
Sort out marketing so people know you exist
Give those users a manual that relates to the software
And probably the most important and where I banged my head so hard against... "UNDERSTAND that North American user expectations are different to what is seen as normal in Europe" One size really does not fit all here.
Sort that out and ProfiLux would fly off the shelves.
Anyway said enough you get the point
Thanks for your candor Michael. I am a Profllux & Mitras user (although i purchased them 2nd hand) and they have been rock solid...but to be honest I haven't upgraded them to the latest and greatest firmware because I'm petrified of running into a problem and then having to spend hours trying to get it working again (which I know I will). I would rather just enjoy my acquarium rather than fight with another piece of computer hardware.
I'm in adver/marketing myself and agree with you..it's all about communication...and by the way you were excellent at it when you managed the brand-many thanks
I'm in adver/marketing myself and agree with you..it's all about communication...and by the way you were excellent at it when you managed the brand-many thanks
AQD_ottawa
New member
How I wish this was true ;( Thats just a dream for us trying to sell the product!
Word of mouth marketing is far cheaper & would be greatly improved if improvements in software was made.
I see some of these improvements have been asked for in 2014 & still waiting
Label the lever sensor
Send SMS with error Level,
Identify which level sensor is being triggered. ie leakage, sump, overflow, low flow,
option to limit the amount of emails sent when alarm trigged
I found the Profilux to be very stable & the Ph APP is excellent , however its very limited and has never been updated.
I see some of these improvements have been asked for in 2014 & still waiting
Label the lever sensor
Send SMS with error Level,
Identify which level sensor is being triggered. ie leakage, sump, overflow, low flow,
option to limit the amount of emails sent when alarm trigged
I found the Profilux to be very stable & the Ph APP is excellent , however its very limited and has never been updated.
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