Korallin S-4002 BioDenitrator Outlet Assembly

[lawdog]

Purchased from Marine Depot and having an issue with the outlet assembly on the unit. I need a new assembly that fits. I received an outlet assembly but it appears to be too small and looks to be the replacement for the s-3002/s-1502 unit as the union is too small to fit the s-4002. I contacted customer service via the website but have not gotten any response. I would just like to exchange the s-3002 outlet assembly for one that fits the s-4002 denitrator. Please advise as to how i can acquire this part. Thank you and feel free to PM me with any direct instructions. I don't care if there is a restocking fee or anything i just need the correct part. The S-3002 outlet assembly is still in the packaging. Thank you for any assistance.

 

[MarineDepot]

Purchased from Marine Depot and having an issue with the outlet assembly on the unit. I need a new assembly that fits. I received an outlet assembly but it appears to be too small and looks to be the replacement for the s-3002/s-1502 unit as the union is too small to fit the s-4002. I contacted customer service via the website but have not gotten any response. I would just like to exchange the s-3002 outlet assembly for one that fits the s-4002 denitrator. Please advise as to how i can acquire this part. Thank you and feel free to PM me with any direct instructions. I don't care if there is a restocking fee or anything i just need the correct part. The S-3002 outlet assembly is still in the packaging. Thank you for any assistance.

Hi Craig,

Thank you for your email. You should hear back from our customer service team within 1 business day of sending your email. If you sent an email to us more than 1 day ago and have not heard back, please PM us your contact information and we will be happy to have someone from our customer service team call or email you to help straighten out the issue.

We only offer, and stock, the 1502/3002 outlets. If you need a part for the 4002, it may need to be special-ordered for you.