MRC Club

elFloyd said:
The most I can raise the skimmer is about 5"... this still leaves the skimmer drain in about 7" of water.
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I can't see how this could work. You have effectively raised the water level in the skimmer to the level in your sump. You have drastically reduced the volume needed to produce good bubbles.

What I did was put the skimmer to the side of the tank and am now planning on building a cabinet to hide the little bugger.
 
I have a quesion about the skimmer. Can I gravity feed it via my drain lines from the display to the skimmer instead of using a pump? This is a basement fish room with display in the living room. My drain lines are 1.5 but would feed only one to the skimmer.

Thanks in advance
 
If you have the water pressure you might be able too. I think I did read where somebody did it. Personally I would just run a separate pump.
 
iamwhatiam52 said:
Can someone help me with the parts for my MRC MR-2R Recirculating Protein Skimmer?
I need two replacements for the cylinders that house the becketts. They have always leaked where the air inlet screws in and now one has cracked causing a huge leak. I notice the other has a small crack too.

Problem is that they are only sold as a complete assembly (Aquarium Specialty) for 115 bucks each. I like the skimmer, but $230 plus shipping is too high a price to pay. I will not attempt to repair the cracks because the consequences of possible failure are too great.

Anyone know if I can get just the cylinders?

picture.php
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IRISSERVICE said:
just call http://www.myreefcreations.com/
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rbredding said:
agreed!!

talk to them about replacement parts.. MRC has great customer service..
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No luck. I did not find great customer service.

I called, spoke to Raj and asked if I could get just the cylinders. I was told they will not sell "a part of a part".

To me this is nonsense. The assembly that is sold is clearly a bunch of smaller parts that are easily taken apart by the hobbiest for routine maintenance. Including shipping, the two cylinders I need will cost me about $275.

Why would I ever buy another MRC product ?
 
iamwhatiam52 said:
I called (678) 407-3773 , they answered the phone "MRC" and when I asked for Tom Woolston they said "You have a wrong number".

I'll reserve judgement on their great customer service for now.
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I believe that in the very recent past (6 months maybe), MRC has stopped selling directly to the end user and now uses distributors to sell their products.

To be fair, they determine the "completeness" of the products and components they sell. Under proper use and care, their equipment will last for a VERY long time (10 years or more?)..

If you purchased this skimmer NEW, then I'm sure that you'll be able to convince them to sell a "part of a part". However, if you purchased the skimmer used/damaged, it's unrealistic for you to expect them to sell replacement components for parts that were clearly damaged due to use outside of their design intent.

(for instance, if you purchase a used skimmer that had a crack in it, and you paid a fraction of the retail price, you've got to understand why the company wouldn't necessarily sell micro-components so that you can have a "like new" skimmer at a fraction of the price)
- i'm not saying that happened here, just using that example as an illustration.


The "Cylinder" (Beckett Injector) that you want to buy is over $100.. that's the cost.. it doesn't reflect poorly on them because you don't want to pay to replace a part that sustained damage outside of it's normal operating intent..
 
trueblackpercula said:
I purchased the unit new....all I need is a new air injector valve.
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I believe you will have to buy the whole assembly including beckett, cylinder, and air injector since they consider the assembly one "part", which makes the air injector a "part of a part" which they do not make available through their dealers.

We should get together on this. I am probably stuck buying the assembly and could sell off the pieces I do not need.
 
rbredding said:
I believe that in the very recent past (6 months maybe), MRC has stopped selling directly to the end user and now uses distributors to sell their products.

To be fair, they determine the "completeness" of the products and components they sell. Under proper use and care, their equipment will last for a VERY long time (10 years or more?)..

If you purchased this skimmer NEW, then I'm sure that you'll be able to convince them to sell a "part of a part". However, if you purchased the skimmer used/damaged, it's unrealistic for you to expect them to sell replacement components for parts that were clearly damaged due to use outside of their design intent.

(for instance, if you purchase a used skimmer that had a crack in it, and you paid a fraction of the retail price, you've got to understand why the company wouldn't necessarily sell micro-components so that you can have a "like new" skimmer at a fraction of the price)
- i'm not saying that happened here, just using that example as an illustration.


The "Cylinder" (Beckett Injector) that you want to buy is over $100.. that's the cost.. it doesn't reflect poorly on them because you don't want to pay to replace a part that sustained damage outside of it's normal operating intent..
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rbredding do you live near MRC?
 
rbredding said:
I believe that in the very recent past (6 months maybe), MRC has stopped selling directly to the end user and now uses distributors to sell their products. So I have learned, and 3/4 of the dealers listed on their web site either do not sell MRC any more, or do not answer inquiries. Aquarium Specialty was the only company that responded with a price for the assembly.

To be fair, they determine the "completeness" of the products and components they sell. To be fair, the way they choose to determine what is a "part", is not helpful to some customers.Under proper use and care, their equipment will last for a VERY long time (10 years or more?). Agreed. I never said the cracked cylinders may not have been due in part to something improper I may have done..

If you purchased this skimmer NEW, then I'm sure that you'll be able to convince them to sell a "part of a part". Perhaps. I asked one of their former dealers for a new skimmer and was offered a demo unit he had used on his tank. MRC never asked me if I bought it new, but have not been open to discussion.However, if you purchased the skimmer used/damaged, it's unrealistic for you to expect them to sell replacement components for parts that were clearly damaged due to use outside of their design intent. No. You have no cause to assume the cylinders "were clearly damaged due to use outside of their design intent".
(for instance, if you purchase a used skimmer that had a crack in it, and you paid a fraction of the retail price, you've got to understand why the company wouldn't necessarily sell micro-components so that you can have a "like new" skimmer at a fraction of the price)
- i'm not saying that happened here, just using that example as an illustration.


The "Cylinder" (Beckett Injector) that you want to buy is over $100.. that's the cost.. it doesn't reflect poorly on them (I think it does)because you don't want to pay to replace a part that sustained damage outside of it's normal operating intent.Again, why do you assume it sustained damage outside of it's normal operating intent? Do you suppose I was using it as a doorstop? A cooking utensil? A hammer? I confess! It was being used as a skimmer..
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We all know that companies are well within their rights to do business any way they choose. In my case it seems they are not willing to go out of their way for a customer. They are of course under no obligation to do so. I am just pointing out that their focus does not appear to be great customer service.

By all accounts their products are superb. In my experience, their customer service is not.
 
Something is "off" here because why would I get 110% great customer service for three straight years and others as well. There is something missing to this that would explain why service is not going according to the way you wish. I aggrevated them to death my first year with rookie questions and they hung in there with me.
 
gjk said:
Something is "off" here because why would I get 110% great customer service for three straight years and others as well. There is something missing to this that would explain why service is not going according to the way you wish. I aggrevated them to death my first year with rookie questions and they hung in there with me.
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Your prior good experience is encouraging to hear.
Maybe I just got off on the wrong foot with someone or caught them on a bad day.

My intent here is not to flame a good company. I just need some help getting parts.
 
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