Nassarius & Ceriths?
The folks at Caesars are a bit more friendly/helpful. Travis is really nice so it won't be one of the other for me any time soon.
I really have a problem supporting a lfs that won't even buy back frags from customers for store credit. Nor will they buy back fry from fish you bought there that spawned for you.
Imo, this is one of the best parts about the lfs/customer relationship. It rewards the customers hard work and knowledge that was passed on by said lfs.
This one event sold me on fish pros and keeps me from going to cesars unless absolutely necessary:
I made a mistake while ordering a bucket of salt online. Instead of the regular Red Sea, I purchased a bucket of coral pro. I asked cesars if they would be willing to swap out the bucket for me. The coral pro is a more expensive item so they would've come out ahead, although not by much. I told them I was even willing to pay a restocking fee of sorts. I was told "no way". Btw - I purchased my tank and stand from them earlier that year...
Went to fish pros. Asked the same favor. Unfortunately they didn't carry the blue bucket Red Sea salt. Regardless of that, they said "no problem". They special ordered me a bucket of the salt I wanted and did a straight up swap. No receipts no restocking fee, no charge.
Fish pros recognized that I was a regular customer and they took care of me, even though the mistake was mine originally by purchasing the wrong item from dfs.
To me, this is what a lfs should be all about, and cesars on numerous occasions have showed me that they have no interest in fostering that kind of relationship with their customers.
Just my experiences.
