tmantaylor18
Active member
Does anyone have a number to reach the store? I'd like to ask for some certain fish and coral before I drive over.
Neptune Aquatics phone number?
- Thread starter tmantaylor18
- Start date
gblaszczuk
Member
I also emailed them about 2 weeks ago and no response.
WLachnit
Active member
I completely agree.
I agree, it's very aggravating and in my mind totally unacceptable for such a big store not to have a public phone number.
Aqualab Aquaria is good about answering the phone and while they don't have much in stock at any given time they can order plenty of stuff on request and apparently match Live Aquaria on most prices (minus shipping).
reefer333_
Member
I am in the same boat. It will take me 30 mins to go there and since they are not picking up the phone, I am not wasting my time going there just to find out that they don't have what I am looking for. You can check the website to see what is in the shipment they are receiving, but can't know whether it is already sold out or how many do they have from the shipment.
Last edited:
Robert4025
Member
I am sorry for the inconvenience, everyone. I am just trying to do what's right for the shop so it can continue to be here for you.
Every once in a while, I had to make a tough business decision, this was one of them. More explanation behind the decision was made through the public announcement couple months ago as followed......
To Our Valued Customers,
Effective May 2016, we will no longer be offering phone support in order to focus on providing high quality customer service to our walk-in customers. Due to the increasingly high amount of walk in customers at our store, it is proving to be increasingly difficult to handle questions over the phone and serving customers that have made it to the store. We understand that sometime it may just be a “quick question” but it tends to lead length in depth conversations. These conversations quickly add up and we lose the ability to provide quality customer service in store as well as caring for our animals. We sincerely apologize for any inconvenience this may cause.
If you have any question we can help with answering, please feel free to shoot us an email to neptuneaquatics1752@gmail.com. We normally reply within 24 hours. Otherwise, our staff is always available for help 7 days a week, in the shop.
Thank You, for your understanding and continued support!
Sincerely,
Team Neptune
-Robert
Every once in a while, I had to make a tough business decision, this was one of them. More explanation behind the decision was made through the public announcement couple months ago as followed......
To Our Valued Customers,
Effective May 2016, we will no longer be offering phone support in order to focus on providing high quality customer service to our walk-in customers. Due to the increasingly high amount of walk in customers at our store, it is proving to be increasingly difficult to handle questions over the phone and serving customers that have made it to the store. We understand that sometime it may just be a “quick question” but it tends to lead length in depth conversations. These conversations quickly add up and we lose the ability to provide quality customer service in store as well as caring for our animals. We sincerely apologize for any inconvenience this may cause.
If you have any question we can help with answering, please feel free to shoot us an email to neptuneaquatics1752@gmail.com. We normally reply within 24 hours. Otherwise, our staff is always available for help 7 days a week, in the shop.
Thank You, for your understanding and continued support!
Sincerely,
Team Neptune
-Robert
Psionicdragon
New member
Rob's place is usually packed..so I would understand why he won't be able to pick up the phone and answer. Shoot him a few emails or ping him, he will get back to you.
