New LiveAquaria Refund Policy

[LobsterOfJustice]

Just figured I would give everyone a heads up, since I haven't seen this mentioned anywhere. As of 8/1, LiveAquaria now requires an emailed photo of any deaths in order to receive a refund. Not complaining, just figured people should be aware... I have ordered once or twice a year from them for probably a decade and have never been asked for a photo before so I've gotten in the habit of tossing any dead and giving them a call a day or two later when I get a chance. I explained the situation and they were nice enough and honored my refund since it was a new policy I was not aware of. Just keep in mind going forward this will remove refunds for those deaths that just disappear and never show up...

 

[2_zoa]

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

 

[VvGorgonia90vV]

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

I never buy online, but this rule alone is why if I do, I'm never using liveAquaria. I really hate having to handle dead animals, and this would be too much.

 

[Subsea]

I never buy online, but this rule alone is why if I do, I'm never using liveAquaria. I really hate having to handle dead animals, and this would be too much.

I have dealt with liveaquaria for > 20 yrs. Once in year 5, they asked for a photo. They have always been a "œcan do" vendor and I have nothing but praise for their customer service.

In a recent conversation with Petco manager, I was told that Petco bought out liveaquaria. I also noticed an increase in prices across the board at liveaquaria.

 

[hkgar]

They also require you place salt on the specimen and place it in the freezer Incase they want to have you ship it back

They have had this policy in the past and I remember sending a specimen back to them. I don't think it was another vendor as I use them almost exclusively.

 

[Sisterlimonpot]

We recently purchased from liveaquaria roughly 20 fish, and unfortunately we had to take advantage of their refund policy. However, before we purchased, we were aware and read their policy in order to compare what online supplier to purchase from. liveaquaria seemed to be the better choice. most other stores gave an in store credit that can only be used once for a re-order and only for live goods. Liveaquaria simply refunded the purchase of the fish which meant we were able to allocate that money however we wanted. I don't know if liveaquaria simply stops selling you fish after a certain amount of failures, I had to reclaim 8 anthias on 2 separate occasions (which was a chunk of money to give back) and because of that they have my business for all fish purchases.

I didn't view photographing, bagging and freezing all the dead fish in order to reclaim a refund as "too much". I would agree that purchasing locally would be the better choice, I don't know about where you guys are, but there isn't an LFS around here that will offer a 15 day full refund on dead fish. Some of these fish are upwards of $300 and it would be nice to have some sort of piece of mind to know that if the fish dies, you aren't left with nothing to show for it.

 

[hkgar]

We recently purchased from liveaquaria roughly 20 fish, and unfortunately we had to take advantage of their refund policy. However, before we purchased, we were aware and read their policy in order to compare what online supplier to purchase from. liveaquaria seemed to be the better choice. most other stores gave an in store credit that can only be used once for a re-order and only for live goods. Liveaquaria simply refunded the purchase of the fish which meant we were able to allocate that money however we wanted. I don't know if liveaquaria simply stops selling you fish after a certain amount of failures, I had to reclaim 8 anthias on 2 separate occasions (which was a chunk of money to give back) and because of that they have my business for all fish purchases.

I didn't view photographing, bagging and freezing all the dead fish in order to reclaim a refund as "too much". I would agree that purchasing locally would be the better choice, I don't know about where you guys are, but there isn't an LFS around here that will offer a 15 day full refund on dead fish. Some of these fish are upwards of $300 and it would be nice to have some sort of piece of mind to know that if the fish dies, you aren't left with nothing to show for it.

:thumbsup:

 

[Joe0813]

noooo I love live aquatia and hate Petco. Looks like I'll have to find somewhere else

 

[Crooked Reef]

noooo I love live aquatia and hate Petco. Looks like I'll have to find somewhere else

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

 

[albano]

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

OMG, next you're gonna tell me that there's no RC ToTM!

 

[Joe0813]

Hate to break it to you, but Petco bought Liveaquaria around the end of 2014 - beginning of 2015.

really.... well crap I look dumb now :headwally:

 

[hkgar]

From what I have seen(heard) none of the processes for obtaining, holding and shipping of fish at LiveAquaria.com has changed, just the guaranteeDon't let hate keep you form LA.

 

[TheCamaroShow]

Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

 

[homer1475]

I don't see anything wrong with wanting a picture of a dead fish just to confirm it's actually dead.



Had to do this recently with bluezoo.



I'm sure there have been a few shisters that claimed a DOA and they weren't actually DOA. This just solves that problem.



I don't see how this is any different then if you had bought a fish from your LFS, then it died. Your LFS would want to see the body. They would not just blindly issue a credit or new fish without proof of a dead body.

 

[marinelife]

This has been posted here before. The only reason to have an issue with the new policy is if you plan to screw them over otherwise its no big deal for getting great livestock.

 

[Lsufan]

Liveaquaria was one of the only ones that didn’t require a picture. I’m not sure what the issue is or why someone wouldn’t want to buy from them because of it.

 

[tkeracer619]

Ill never buy from them again for this reason ill take my money elsewhere with better customer care and better fish

Because they want proof the fish died? Let us know what you find out there that takes your word for it.

 

[ontop27]

Wow, i came here just to read the comments. Ill never buy from them because i have to prove the fish died? You my friend sound like a scammer...

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[Joe0813]

I always kept the DOAs anyways just in case they did want to see, which they never did.

 

[hkgar]

Wow, i came here just to read the comments. Ill never buy from them because i have to prove the fish died? You my friend sound like a scammer...

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I think he is talking about you TheCamaroShow