Not Safe For Acrylic?

4

46bfinGA

New member
Can someone please explain this before I ruin my brand new 500 gallon tank. I just bought 4 of these and dont really feel like having crazing in my tank. Are these powerheads use at your own risk? I really need some clarification/guarantee before I stick these on my new tank.
 
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I asked the company about this before I bought mine, and they said they would work fine on acrylic tanks. Although my question was along the lines of "would they work", I imagine if there were any potential issues, they would have brought them up.

Hopefully they will respond here, but if not, an email to the company should get a quick answer.
 
I think nearly all products you can purchase will be called "use at your own risk" by the manufacturers. Most will have a limited liability clause that will make them liable for replacing the product only, should it fail. Any subsequent damage will be your responsibility to prove their product was at fault. An often lengthy and expensive proposition. They usually have deeper pockets than you or I.

With that much saltwater only a fraction of an inch away from catastrophe, I wouldn't bother with the risk myself. At least not until the product has been proven over a longer period of time.
 
What is the concern about using this on acrylic as opposed to glass?

They had these on acrylic tanks at MACNA this year.

--Ray
 
Thanks for posting the link Rumlad. I hate to say it but I think the Tunze are in my future.I just cant afford to take a chance.
I didnt get a response back from EcoTech.
 
I think we may be taking Ecotech's customer service for granted. We expect a reply within the hour. I think we sometimes forget that they have a business to run. I am sure they will respond as soon as they can.
 
Well they had time to respond in other threads why not in their own forum? No big deal I understand they probably have alot more things going on then I do.


Old Post 12/06/2007 11:32 AM
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Well, I just checked all 3 of mine and they seem to be okay (I just read the other thread). I'll definitely be keeping an eye on them though. So far though, after running for over a week, the area under the pump on the outside of the tank is a little warmer than the area surrounding it. But it is no where near anything I'd call hot.
 
Well they say thousands have been sold and this is the first incident,so your probably fine. I just am not sure If I want to take the chance. Sucks to because I allready bought them,and was looking forward to installing them.
 
no answer yet...wow...those pictures are everywhere...im also looking into geting a pair of these...but if thats going to be the result...its looking pretty bad...
 
I don't like running in a "hope nothing happens mode", but at the same time, I needed a better solution than the closed loop for my tank. I REALLY don't like having power in side the tank either, so this was the best option. I may also go the route (mentioned in the other thread) of building a box to house the Vortechs. Don't know yet.

Also, if the issue (in the other thread) was a faulty pump, then that is also something that could happen with any power head inside the tank or any other piece of equipment. Which, could also lead to all kinds of problems, dead inhabitants, etc.

But, I don't want to turn this thread into a debate on the virtues of power heads (or Tunze) vs Vortechs, etc.
 
I am not here to defense EcoTech. Just share my experience since I own both Tunze and Vortech powerheads. Each have it cons and pro. I set my vortech on reef-crest at 2/3 speed. I use my hand to cover and check the vortech a lot of time and it is only warm even at the highest speed. I love the flow it provides.
The above case in one really bad motor in a thousands. Can you imagine any powerhead with a defective pump sitting in your tank and you reach your hand inside to do something? A hole in your tank is probably your least worry if that happen.
I do not hesitate to buy another one if I find any discount.
 
Hey guys, sorry for not being back in response to this thread. You can imagine that this recent issue has us going over a lot of information and triple and quadruple checking all of our specs, data and customer history to date. The bottom line is that we do not feel that our pump is dangerous on acrylic tanks.

The case that was reported is the only known case that has occurred out of thousands of pumps sold. Regardless, we have been working with that customer to rectify the problem both before and after the posts that he made on this forum. There were a lot of factors involved in that case, both involving our product and involving factors that we could not control. We have been repeatedly painted as the bad guy, however, I don't believe that the circumstances and our offers to rectify the situation truly paint the picture of an evil company. Anyone who knows us knows that we are reasonable people, and as hobbyists in this industry we actually care about the future of our customers and this hobby.

If our pump needs any changes to eliminate even an 0.005% chance of damage, we will make those change and make those available to all of our customers. However, we do not believe any changes are necessary. I will post more information in time, explaining in detail what kind of factors were responsible for the isolated incident.

-Tim
 
In addition to making a revolutionary product, you guys maintain excellent customer service. Keep up the good work guys.
 
I am behind Tim and his companies product. I had troubles with my Vortechs and they handled it in a prompt and perfessional manner. IME this is a company that does stand behind their product with stellar customer service.
 
For me, the Vortech pumps are the best option. I have never liked the size of the Tunze products and a closed loop just isn't pushing out enough flow for my tank. So, having bought 3 and possibly needing another one, I'm sticking with the Vortech pumps.

Obviously, I will keep an eye on them, but so far, underneath the motor, the tank is barely warm.

Now all we need is a night mode! :-)
 
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