FWIW, Ordered the A1 pro 12/13/19 for xmas gift to myself, arrived about the 21st iirc. packing was terrible... outer box was about 24x24x12, no packing material to make up difference . attempted to setup light 12/27... and light didn't work right. contacted thru facebook, initial replys were 24hrs or less despite auto reply msg, gave all required info to get warranty replacement... then replys stopped.... after many attempts got reply again on 1/24/20 saying would get it out that weekend and it was LOW priority since business closed... replacement arrived 1/28/20 packaged much better.... glad I still had my old t5's. attempting setup this weekend with replacement unit.