Their customer service is amazing. They sent me out a new pump after mine was faulty.
Turn off pump and went it turns back on, flip the pump upside down in ato get the bubbles out. Shake it a little too
Turn off pump and went it turns back on, flip the pump upside down in ato get the bubbles out. Shake it a little too
Well, so far I'm not too happy with my Tunze ATO..
Its about 2 weeks old and it already has failed.
I noticed a good amount of micro-bubbles in my tank, which only usually happens when water level in back gets too low, so I go and check it and lo and behold the water level is half way down the back.
Check the outlet and everything to make sure ATO is on and plugged in and still no water. I check the float switch, it moves freely and works. So I try power cycling it, turns off then on and pump runs for about half a second then turns off. If i raise float switch and power cycle it, it wont turn the pump on until I drop float switch again, but again it will only run it for half a second or so.
And of course I cant exchange it for a new one since I purchased it April 1st and it is now May 2nd..