I gotta tell you guys my quick version of the story of my skimmer and my experience with Precision Marine. I ordered a skimmer the XL 2 Precision Marine skimmer from a reefer in New York that had used it for only a few months. So I paid extra to have it insured and I glad I did. I got he package about a month ago from Fed-Ex and the box was torn up bad and of course the skimmer cup was broken in a few places. I went thought the claims process with FED-Ex, which was horrible. But eventually they cut me a check. In the mean time I contacted the company and they fixed the cup for only $25, this thing was broken in 4 places. The replaced all the broken pieces and acrylic welded it back together as new.
They sent it back to me for no extra charge via UPS. I got the knock on the door and the ups driver said “you may want to open thisâ€Â! The box was trashed again…oh no…the cup was broken in different places again!!! I wanted to scream at the driver but I knew it was not her fault. So I rejected the package so that UPS would send it back to precision marine for free. I contacted the company again and they fixed it for free and mailed it back to me for free and I am supposed to get the cup in the mail today. I hope it is not broken this time. But I have never had better customer service from a company ever…not even Wal-Mart! I’ll show you guys pictures when this thing is running…it is a 3 foot tall skimmer!!! yeah
see you all at the meeting.
PS-I am getting my wavebox in the mail today too...it feels like christmas!
They sent it back to me for no extra charge via UPS. I got the knock on the door and the ups driver said “you may want to open thisâ€Â! The box was trashed again…oh no…the cup was broken in different places again!!! I wanted to scream at the driver but I knew it was not her fault. So I rejected the package so that UPS would send it back to precision marine for free. I contacted the company again and they fixed it for free and mailed it back to me for free and I am supposed to get the cup in the mail today. I hope it is not broken this time. But I have never had better customer service from a company ever…not even Wal-Mart! I’ll show you guys pictures when this thing is running…it is a 3 foot tall skimmer!!! yeah
see you all at the meeting.
PS-I am getting my wavebox in the mail today too...it feels like christmas!