Premium Aquatics #1 for accessories

AQD_ottawa

AQD_ottawa

New member
We are pleased to announce Premium Aquatics today had their very large first shipment of accessories sent to them.

Premium aquatics for USA are currently your #1 stop for fast access to all popular accessories.

They are still populating the website so not everything is listed yet, please give them time, but in the meantime anything you want please make direct contact.

www.premiumaquatics.com
 
Tried to order a Tunze cable.
Premium said not in stock yet. Said it would have to drop ship.
Found it at AquaCave so ordered there two days ago, only to get a call today that they would need to charge an additional $19 to drop ship it from Canada. On a $15 item.
I've placed orders in the past elsewhere, where shipping charges were out of hand because of the same drop ship or double shipping issue.

Not trying to be a broken record but the USA really needs better parts availability.
I thought there was at least an upstate NY warehouse so we didn't have to deal with international shipping?
 
d2mini said:
Tried to order a Tunze cable.
Premium said not in stock yet. Said it would have to drop ship.
Found it at AquaCave so ordered there two days ago, only to get a call today that they would need to charge an additional $19 to drop ship it from Canada. On a $15 item.
I've placed orders in the past elsewhere, where shipping charges were out of hand because of the same drop ship or double shipping issue.

Not trying to be a broken record but the USA really needs better parts availability.
I thought there was at least an upstate NY warehouse so we didn't have to deal with international shipping?
Click to expand...

Premium Aquatics DO have stock I sent them personally so this is 100% NOT correct in any way shape or form

Aqua Cave are out of stock, I cant control dealers how they order however we are removing all drop ship options for non stock holding dealers that cant be bothered to carry the minimum to service the product

Premium have over $10,000 of accessories on hand CALL THEM.

d2mini said:
I thought there was at least an upstate NY warehouse so we didn't have to deal with international shipping?
Click to expand...

Your aqua cave order is also shipping from USA NOT Canada. It leaves tomorrow by fedex.
 
Last edited:
Raul-7 said:
I agree; it cost me ~$55 for 4 float sensor holders. Shipping costs more than the parts.
Click to expand...


who did you order from?

If you did not order from premium (who have stock) our drop ship rate for that is $19.

Guys, look please help me out here! If you have a concern the correct avenue is email us or send us a pm, all the above is 100% not correct and totally not worth the stress of us having to defend something in public. We offer probably the most open distribution known, everyone knows we put you all first.

If you have an issue just email us, please keep this forum as it should be for good information about the product line.

Sorry but venting on forums is a real pet hate of mine.
 
Last edited:
AQD_ottawa said:
Sorry but venting on forums is a real pet hate of mine.
Click to expand...

Good Morning,

At this time we do not have the accessories stock, but should in the next couple weeks hopefully, depending on the distributor. We can also look at dropshipping the items for you if you'd like to go that route as well...we'd just do an order for the parts you'd like, and then I believe they ship Fedex...just let me know and we can get you taken care of!

Luke
Premium Aquatics
Click to expand...
 
I suggest you phone him back, or you could have emailed me instead. I only found this post by sheer chance as I do not come on here much

This message also seems to be a few weeks old as Luke has been in near daily contact with me since the stock arrived asking questions, so for him to say the stock has not arrived yet, this message goes back a few weeks. If it does not I am lost why he would not want to sell you an in stock item that is listed on his website.

I have just emailed Luke to send me all relevant communications.

This is where issues get missed, wrong messages get out. Then we can not offer the service we hoped for.

Email us. Thats all we ask :fun4:

thanks in advance.
 
Last edited:
Hi,

We do have these in stock. We received our parts order on 1/22. So maybe you emailed Luke before then? We have 2 or more of just about every part. So they are available to order on the website or phone.

Thanks
 
Jason, the email was 1/26. Monday.
I for sure would have ordered from you, but looks like Luke made a mistake.
Wish I would have had the correct info so I didn't get jacked on the shipping. :(
 
jasonfrey said:
Hi,

We do have these in stock. We received our parts order on 1/22. So maybe you emailed Luke before then? We have 2 or more of just about every part. So they are available to order on the website or phone.

Thanks
Click to expand...

Do you have the splitter cables for the level sensor in-stock? PLA-0081
 
considering they invested in nearly $20,000 of stock just to support the GHL market in the USA I am quite sure there will be no issues ;)
 
Just an update - Premium Aquatics will have their second wave of goods arrive in about 14 days time, this will fill in the gaps in products some have been asking for.

We are consistently working with both Luke and Jason to increase the stock volume and making sure everyone has easy access.

So far the feedback has been awesome and we are very proud of our partnership with Premium.
 
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