Problem with the Tunze transformer box

[iaJim]

I have three Tunze 6055's and one stopped working. The transformer is model 9932H. I swapped out the tranformer with a different pump, and that made my non-working pump spin.

Is there a quick fix? I'm going to be leaving for a few weeks and have someone else watching my tank and I can't have them do the replacement.

Roger, can you help me with this?

 

[rvitko]

Send it in, as log is it didn't get wet, we will replace it under warranty, typical turnaround is a day after receipt plus UPS ground return transit time. You should have it back within 2 weeks.

 

[iaJim]

What does a replacement cost? I almost need to have it overnighted at this point.

 

[rvitko]

Could you PM me a phone number, I will call later today and we can try to solve this promptly?

 

[iaJim]

Thanks for your help Roger. I don't know any other company that offers this level of support. This is what makes Tunze the best buy!

 

[rvitko]

Thank you!