Radion Smoking!!!

[fastrd400]

Oh geez, really? I came home to find one of my Radions off. Checked and neither fan is operating. The light turned back on after turning off power at my Apex, but still no fans operating.

 

[Alex Y EcoTech]

fast,

Please contact us directly so we can discuss your replacement options. 1-800-785-0338 Ext. 2 or service@ecotechmarine.com

 

[Sullyman]

I got one wet, my fault, reguardless after I explained it was my only light and I had things in my tank that couldn't go that long in the dark. So I'm sending it in through their sep program, will have a new possibly refurbished light next week. They are shipping it out with a return label, so I can easily send my damaged unit back. They will see what needs to be repaired/replaced and I will only be charged for the damaged part/parts, the light they send me will be mine to keep.
I've talked to their customer service a few times, getting help with the set up(I'm getting old) and all 3 times they were as helpfull as could be. Yesterday I talked to Rob about water issue and he was as nice and professional as anyone could ask for.
Great company to buy from.

 

[M3P]

Bringing back an old thread. Just had a Gen 2 go all smokey on me :/ Part of me is glad I was able to find this thread to see I wasn't the only one. My other radion on my frag tank is working and I am able to get all the corals covered on that side. Guess I gotta wait until Monday for some support.

 

[ingtar_shinowa]

They were very good with me on this I love Ecotech CS

 

[Alex Y EcoTech]

M3P,

Please contact us directly to have a replacement fan sent out.