Recent Feedback

[BlueZooAquatics]

Thanks for the update. Can you give us more information like an order number so we can look up the status of the claim for you? Sorry, but there is not much to go on in this post. Also, if you can, start a new thread next time so existing threads can stay on topic.

If you are that close to us, then your actual transit time on orders is longer than if you were on the East coast. The boxes get put onto the FedEx trailer at around 6PM PST. If you receive your order at 10:30AM PST, then your package has been all the way to Oakland or even sometimes Memphis and then back to you for a transit time of 16.5 hours. If you were on the East coast and your package was delivered by 10:30 EST, because of the time difference, your package would have been in transit 13.5 hours. It's actually a big advantage if you are on the East coast to buy from West coast suppliers because the animals are in the boxes for less time. Just an FYI.

Also, if you are that close to our facility, we do offer a will call service for local customers. The will call hours are Tues-Thurs from 3PM to 6PM and Fri from 12PM to 3PM. Just place an order and ask for a will call in the notes section.

Hope all that helps.

 

[fearyaks]

Sure!! The order number is 942203

And yes, I think next time, I'll just pick it up to avoid any problems!

 

[BlueZooAquatics]

Thanks for the info. Your account does show a pending credit claim which has a completion date of 1/20. Hope that helps.

 

[fearyaks]

Perfect, thanks very much for your help!

 

[BlueZooAquatics]

Not a problem at all. Glad we could help.

 

[BlueZooAquatics]

A customer in Ohio simply wrote:

Order arrived today. You guys always do such a great job. Thanks!

 

[BlueZooAquatics]

A customer from Oklahoma wrote:

Hi, I received my first of many orders from you today. I am very impressed on the condition of the fish I received and the care given in the shipping process. Night and day compared to other companies I've order from in the past.

 

[BlueZooAquatics]

A customer from Texas wrote:

I just wanted to let you guys know how impressed I was with your delivery of the fish I purchased. Packing, Instructions, etc were the best I've seen, period. The fish arrived healthy and is in the tank happy. Well done everyone!

 

[BlueZooAquatics]

A customer from Iowa wrote:

Just wanted to let you know everything arrived healthy and well packed as usual. Your packaging and livestock health always blow the other guys away....even my local store.

 

[BlueZooAquatics]

A customer in Massachusetts wrote:

Thank you so much for your quick response. Makes me feel good that you all care. My business will be with this company always...

 

[dangros]

I have not been as fortunate with my service from BlueZooAquatics. I ordered 3 fish, feather dusters, and a tiny cleanup crew. The point was to introduce the fish together so there would be less chance of territorial issues. Instead, BlueZoo withheld the one fish I really wanted and the purpose of the order. It was a blonde naso. I was not given any notification before it was sent. I could have been contacted by phone or email but, instead the order was shipped incomplete. I would have rather of waited. To add insult to injury, the acclimation kit that was thrown into the order had a 3' hose instead of the 6' line required to reach the floor from any standard tank.
The next day, I noticed a change in the order so I called only to the the hard goods person. I also left a message to have someone from the fish side call back but never received that call.
Today, I found the remains of the jawfish. The tang and other items in the order seemed to be in fine shape but my experience is clearly negative and to have no response to my question as to why the incomplete order was still shipped without my ok is beyond me and poor customer service!

 

[BlueZooAquatics]

Thank you for the update and sorry you had an issue. We would like to remind folks to start a new thread if there is a new topic to be discussed.

If you can, please get in touch with us via phone 888-479-2583 or email customerservice@bluezooaquatics.com. You probably have a re-ship on the missing item which would be sent to you when ready. With items like Naso genus tangs, this is fairly common because of how sensitive they are to shipping stress. If there are any signs of a problem with the animal, the rest of the order will be released in most cases. You did not provide a name or an order number so it is hard to tell what is going on your particular situation or even to check on any loss claims for you.

We are of course more than willing to help but please get in contact through either of the channels listed above. Thank you and take care.

 

[RennyRen]

Unfortunately, my first interaction with BlueZoo was good. I ordered 6 cuttlefish eggs and was refunded on the ones DoA. However, I ordered 10 more after and none of the ten were viable, which was a huge chunk of money lost. I candled through the net every three days and saw nothing develop.

Never received a response back from BZA customer service about this batch. Sorry, but don't think I would shop with them again

 

[BlueZooAquatics]

A customer in Illinois wrote:

Hi, I just wanted to let you know fish arrived safe and sound and gorgeous!! Thanks so much for the extra shrimp!! This was the first time I have ordered through the mail and am very pleased!! Will do again.
Once again thanks so much for the great service.

 

[BlueZooAquatics]

A customer in California wrote:

Hi I just want to let you know that I received my order this morning complete and all the fish was in perfect condition,

Thank you

 

[BlueZooAquatics]

A customer in North Carolina wrote:

Hello
Yesterday I received my shipment of corals, not only did these corals arrived package very well but they were amazingly beautiful and healthy beyond belief. I've placed orders with other companies I must say Blue Zoo is far better than the others. I look forward to placing another order in the near future

 

[BlueZooAquatics]

A customer in Tennessee wrote;

Thanks BZA, this was an outstanding order with fish that were in great health and eating on the day they arrived. You've restored my faith in ordering online and I'm very grateful. I just regret missing out on the venustus angel I've been wanting for at least 5 years now!

 

[Baldwin]

I had a very bad customer service experience with them, unlike the other "anonymous" persons here. I have a partial credit on file, but it's honestly not worth it for me to do business here anymore. Keep it.

 

[BlueZooAquatics]

Thanks for letting us know. We try very hard to make sure that every single person has a great experience with our company. I am sure we can help you. Please email customerservice@bluezooaquatics.com and let us know what we can do to make sure you are happy with our service. Take care.

 

[cbm369]

Another positive experience from BZA. Received 4 Butterfly fish yesterday and all in excellent condition, size and color were great! All eating by the afternoon.

Thanks Again