The order exceeded my expectations, and couldn't be happier.
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The order exceeded my expectations, and couldn't be happier.
A customer from Florida wrote:
I am very impressed with your service. The fish are beautiful, and thanks so much for the care package! I will definitely be ordering from you guys. WOW!
I am very impressed with your service. The fish are beautiful, and thanks so much for the care package! I will definitely be ordering from you guys. WOW!
A customer in New Jersey wrote:
Just wanted to say a quick thank you for everything. Have made 4 purchases and I'm very happy with all of them. Alive and well across the board.
Thanks
Just wanted to say a quick thank you for everything. Have made 4 purchases and I'm very happy with all of them. Alive and well across the board.
Thanks
A customer in Tennessee wrote:
I wanted to thank you for the care and attention you gave on the shipping of my order. I picked them up at Fedex this morning at a little after 8. The extra cool pack really helped, The entire order looked great and arrived at a temp of 78 degrees on a day when the local heat index is to be 105 to 108.
Good job and Thanks
I wanted to thank you for the care and attention you gave on the shipping of my order. I picked them up at Fedex this morning at a little after 8. The extra cool pack really helped, The entire order looked great and arrived at a temp of 78 degrees on a day when the local heat index is to be 105 to 108.
Good job and Thanks
A customer in Colorado wrote:
You sent me the most beautiful fish I have ever seen! He is even prettier than my majestic angel. I keep looking in the tank because I can't believe it. (Red margin fairy wrasse)
Thank you!
You sent me the most beautiful fish I have ever seen! He is even prettier than my majestic angel. I keep looking in the tank because I can't believe it. (Red margin fairy wrasse)
Thank you!
A customer from Texas wrote:
I just received my first order from your company and couldn't be happier. I have been in the hobby for over 20 years but had a break in really paying attention to my reef tank for several years after a move. I had been out of the hobby for so long, I really didn't even know who to order from anymore when I decided to re-do my reef tank. Most of the companies I used before are gone. So, I just guessed and went with the company with the nicest looking corals that seemed to have fair prices and a great shipping rate/policy. I really had no expectation for the corals to be as large and healthy looking as they did. Thank you very much for the good experience, which, as I'm sure you know, doesn't always happen in his hobby.
Will definitely be a returning customer.
I just received my first order from your company and couldn't be happier. I have been in the hobby for over 20 years but had a break in really paying attention to my reef tank for several years after a move. I had been out of the hobby for so long, I really didn't even know who to order from anymore when I decided to re-do my reef tank. Most of the companies I used before are gone. So, I just guessed and went with the company with the nicest looking corals that seemed to have fair prices and a great shipping rate/policy. I really had no expectation for the corals to be as large and healthy looking as they did. Thank you very much for the good experience, which, as I'm sure you know, doesn't always happen in his hobby.
Will definitely be a returning customer.
A customer in Wyoming wrote:
I appreciate you fixing my mistake so quickly and I look forward to doing more business with you! Everything I've ordered from you arrived looking great and they are doing really well in their new home! Once again, thank you for your time.
I appreciate you fixing my mistake so quickly and I look forward to doing more business with you! Everything I've ordered from you arrived looking great and they are doing really well in their new home! Once again, thank you for your time.
Just placed my first order with you guys last night. Actually had an order issue that didnt move it into processing that you guys fixed in about 30 seconds. Super excited to see how it goes. I had always used another large online fish vendor before but have been having decreasing success with them so wanted to give you guys a shot. Ill be sure to leave feedback!!
Got my package today. I hope first impressions are true, because it was very positive. Fish were very well packaged. Accurately sized for what I ordered. The wall hammer was larger than what I ordered. Very healthy looking. Tons of water in the bag and the bag temps were just fine. I really really like that they include the water additive, food, and acclimation tubing. That shows a lot of forethought and concern for your success and the animals survival. I decided to try the blue life safety stop from them as well. I think I will be doing that every time. With each successive step in the acclimation process the fish got more vibrant, active, and healthier looking through the A&B process. Acclimating them to the tank water being the first step, they looked like typical stressed fish, but they totally changed with each step and were very actively swimming in the buckets by the time they were added to the tank.
So I think I found my new go to place for fish. I hope they make it, but its nice to have a warranty to back it up in case something does happen. And how can you beat free shipping over $140??!! A+ job guys.
P.S. They were having issues with their credit card processing so they actually shipped me my stuff without the payment actually processing. Trust me, I trust you!
So I think I found my new go to place for fish. I hope they make it, but its nice to have a warranty to back it up in case something does happen. And how can you beat free shipping over $140??!! A+ job guys.
P.S. They were having issues with their credit card processing so they actually shipped me my stuff without the payment actually processing. Trust me, I trust you!
A customer in Oklahoma wrote:
Very impressed with Blue Zoo!! Got my order & I'm super happy with my Elysia Crispata Sea Slugs. They are eating Bryopsis & looking very pretty.
Got my Midas Blenny from Blue Zoo too....over a year ago & it is still HAPPY & WELL!!
Thank You AGAIN!!
Very impressed with Blue Zoo!! Got my order & I'm super happy with my Elysia Crispata Sea Slugs. They are eating Bryopsis & looking very pretty.
Got my Midas Blenny from Blue Zoo too....over a year ago & it is still HAPPY & WELL!!
Thank You AGAIN!!
Ive only ordered once from Bluezoo. While it hasnt gone perfect (Only sent three Anthias when I ordered four and two of the three DAA), it hasnt been a bad experience.
My order was over $200 initially but since some of my order were not sent, meaning my order was now under $200, I still received the free Zoas.
As for the 2 DAA fish, I received a timely credit from them.
Even if I didnt have credit with Bluezoo, I would still order from them. Thanks!
My order was over $200 initially but since some of my order were not sent, meaning my order was now under $200, I still received the free Zoas.
As for the 2 DAA fish, I received a timely credit from them.
Even if I didnt have credit with Bluezoo, I would still order from them. Thanks!
maddhugan
New member
how come some of you have good to ok experience with Bluezooaquatics? I'm surprised
how come some of you have good to ok experience with Bluezooaquatics? I'm surprised
Order#903839
here is what I ordered
All the fish were packaged in relatively small bags with very little water (trying to save on shipping?) They can't even keep the fish alive for 16 hrs? That's terrible.
15 chromis were Dead on arrival, and they all had red sores on their body. I called and emailed them ahead asking whether they had any chromis related Uronema infestation, but they said they didn't. Nest day only 6 chromis remaining, and all other chromis died of red ulcer (URONEMA).
Chromis is not an easy fish (when ordering in bulk and with this Uronema problem), so let's move on to other fish.
One clownfish's tail was missing, while the other looked good.
Two cardinals were packaged in slightly bigger bags than the other two. The ones in the smaller bag were DOA.
I truly hate online fish venders who use small shipping bags and very little water to save few bucks and kill fish. I really don't expect 1 week live guarantee but I expect them to come alive and live and healthy.
I'm truly surprised how other ppl are having positive experience with Bluezooaquatics, are they fake? want to get to the bottom of it.
Please see URONEMA CHROMIS AND OTHER DOA.
This is the worst online purchase I ever made, and lost $200. I forgot to mention one thing, yeah they will give you a lawnmover blenny free because I bought more than $200 dollars, and he seems to very healthy. lol.
I got a $200 lawnmower blenny.
how come some of you have good to ok experience with Bluezooaquatics? I'm surprised
Order#903839
here is what I ordered
- 40 chromis
- 2 clownfish
- 4 cardinals
All the fish were packaged in relatively small bags with very little water (trying to save on shipping?) They can't even keep the fish alive for 16 hrs? That's terrible.
15 chromis were Dead on arrival, and they all had red sores on their body. I called and emailed them ahead asking whether they had any chromis related Uronema infestation, but they said they didn't. Nest day only 6 chromis remaining, and all other chromis died of red ulcer (URONEMA).
Chromis is not an easy fish (when ordering in bulk and with this Uronema problem), so let's move on to other fish.
One clownfish's tail was missing, while the other looked good.
Two cardinals were packaged in slightly bigger bags than the other two. The ones in the smaller bag were DOA.
I truly hate online fish venders who use small shipping bags and very little water to save few bucks and kill fish. I really don't expect 1 week live guarantee but I expect them to come alive and live and healthy.
I'm truly surprised how other ppl are having positive experience with Bluezooaquatics, are they fake? want to get to the bottom of it.
Please see URONEMA CHROMIS AND OTHER DOA.
This is the worst online purchase I ever made, and lost $200. I forgot to mention one thing, yeah they will give you a lawnmover blenny free because I bought more than $200 dollars, and he seems to very healthy. lol.
I got a $200 lawnmower blenny.
maddhugan
New member
see that red ulcer near the tail? that is URONEMA from BLUEZOOAQUATICS
see that red ulcer near the tail? that is URONEMA from BLUEZOOAQUATICS
I only 6 chromis left alive out of 40 chromis I ordered
have only one clownfish left alive out of two clownfish I ordered (how can they screw up an ordinary clownfish order?) I have no idea.
have two left out of four in cardinals.
one out of one free blenny alive.
waste of money. You know when I usually go to REDLOBSTER restaurant, I always order a sandwich instead of a real redlobster (trying to save money).A nd till this day I have never had that lobster, I mean never. And then waste $200 by buying dead fish through bluezooaquatics because they use very less water during shipment and then send diseased chromis?
not ok
I placed another order with Bluezooaquatics (even before receiving this order) and will cancel that first thing in the morning and will keep you guys updated.
see that red ulcer near the tail? that is URONEMA from BLUEZOOAQUATICS
I only 6 chromis left alive out of 40 chromis I ordered
have only one clownfish left alive out of two clownfish I ordered (how can they screw up an ordinary clownfish order?) I have no idea.
have two left out of four in cardinals.
one out of one free blenny alive.
waste of money. You know when I usually go to REDLOBSTER restaurant, I always order a sandwich instead of a real redlobster (trying to save money).A nd till this day I have never had that lobster, I mean never. And then waste $200 by buying dead fish through bluezooaquatics because they use very less water during shipment and then send diseased chromis?
not ok
I placed another order with Bluezooaquatics (even before receiving this order) and will cancel that first thing in the morning and will keep you guys updated.
Thank you for a thorough and well thought out description of the problems you had. This case resembles a case we have in house currently involving what sounds like the same order. We will be sending a replacement shipment of all items lost at no charge at all once we investigate what might have happened and why you experienced such heavy losses.
Thank you for the continued business, we greatly appreciate it and promise you will have that beautiful school of chromis you desire. Take care.
Thank you for the continued business, we greatly appreciate it and promise you will have that beautiful school of chromis you desire. Take care.
maddhugan
New member
Update on fish
Update on fish
Thanks for the swift response
here is the update. I saw 2 chromis behind a pvc pipe this morning and rest of the chromis (only 2 out of 40 made it) died, that's exactly 5% survival. I think they started dying in the shipping bag itself and I prolonged their lives by few hours by acclimating. They had URONEMA but I don't think that's the primary reason for their death, I think it the low amount of water and shipping with it.
All I have alive now is
Update on fish
Thanks for the swift response
here is the update. I saw 2 chromis behind a pvc pipe this morning and rest of the chromis (only 2 out of 40 made it) died, that's exactly 5% survival. I think they started dying in the shipping bag itself and I prolonged their lives by few hours by acclimating. They had URONEMA but I don't think that's the primary reason for their death, I think it the low amount of water and shipping with it.
All I have alive now is
- two cardinal
- one clownfish
- two chromis
- one free lawnmower blenny that you guys gave
Thank you for the update. Make sure to send that info to customerservice@bluezooaquatics.com
I am sure they will be awaiting that. Take care.
I am sure they will be awaiting that. Take care.
maddhugan
New member
my update on my second order from BLUEZOOAQUATICS
my update on my second order from BLUEZOOAQUATICS
MY first order was a disaster, most of the fish were DOA and remaining died in my QT.
Bluezooaquatics dealt with the issue as if it was one time mistake and it won't repeat again, but it turns out that's not true.
I think they have a third party vendor who ships fish in the name of bluezooaquatics, so the bluezooaquatics representatives really have no control over the shipment and customer requests.
Long story short, once again there was several DOA chromis and it is clear this time that the fish died due to URONEMA, and may not be due to shipping alone.
My main problem now is not about sick chromis (because I anticipated that) but because of the hippo blue tang they sent me.
The blue tang had severe ick, one bulged opaque white eye opened up (it didn't look like an eye but more like hanging white tissue with a worm inside it) and a red worm hanging on it. The tail was again missing, seemed like the tail got eroded away due to ick. Why did they once again ship a fish like that? In my previous order they shipped me a tail less clownfish. This truly doesn't seem like a mistake. The guy who ships fish seems to think that if he ships one or two severely sick dead fish while the others are in ok condition then he thinks he can save some money. Clearly no thought about reputation or credibility. I repeat it once again. This was not a mistake, but intentional. An effort to save money. He just mixes couple of bad ones with some good ones.
Absent mindedly I used the same net that I used to scoop up the dead blue tang in my display tank. Now I'm somewhat scared that the ick may come into my display. Well I have a strong UV sterilizer so I HOPE that prevents it from happening.
Let the photos speak for itself now. The red lesions you see is URONEMA on chromis. Usually I wait 48 hrs to treat any fish for medication but now I don't think I have time to wait. I will start the treatment today with chloroquine Phosphate.
even the living chromis in my QT tank has red sores on their bodies (please see photo). Last night alone another 10 chromis died of this red lesions. I'm going to treat them right away with chloroquine phosphate. I will update you on this, i.e., how they respond to CP medication.
Again, here is my question. why did they catch an eyeless/tail-less hippo blue tang with severe ick and sent it to me. They knew it will die. So the conclusion is that the third party vendor don't care about the reputation of bluezooaquatics, and they are willing to go through the hassle to save a buck for themselves. Clearly the guy who shipped the fish thinks he is invisible because he knows that he is hiding behind Bluezooaquatics and he also knows that it is the problem of bluezooaquatics and not his. I really don't think bluezooaquatics has much control over this nasty third party vendor.
my update on my second order from BLUEZOOAQUATICS
MY first order was a disaster, most of the fish were DOA and remaining died in my QT.
Bluezooaquatics dealt with the issue as if it was one time mistake and it won't repeat again, but it turns out that's not true.
I think they have a third party vendor who ships fish in the name of bluezooaquatics, so the bluezooaquatics representatives really have no control over the shipment and customer requests.
Long story short, once again there was several DOA chromis and it is clear this time that the fish died due to URONEMA, and may not be due to shipping alone.
My main problem now is not about sick chromis (because I anticipated that) but because of the hippo blue tang they sent me.
The blue tang had severe ick, one bulged opaque white eye opened up (it didn't look like an eye but more like hanging white tissue with a worm inside it) and a red worm hanging on it. The tail was again missing, seemed like the tail got eroded away due to ick. Why did they once again ship a fish like that? In my previous order they shipped me a tail less clownfish. This truly doesn't seem like a mistake. The guy who ships fish seems to think that if he ships one or two severely sick dead fish while the others are in ok condition then he thinks he can save some money. Clearly no thought about reputation or credibility. I repeat it once again. This was not a mistake, but intentional. An effort to save money. He just mixes couple of bad ones with some good ones.
Absent mindedly I used the same net that I used to scoop up the dead blue tang in my display tank. Now I'm somewhat scared that the ick may come into my display. Well I have a strong UV sterilizer so I HOPE that prevents it from happening.
Let the photos speak for itself now. The red lesions you see is URONEMA on chromis. Usually I wait 48 hrs to treat any fish for medication but now I don't think I have time to wait. I will start the treatment today with chloroquine Phosphate.
even the living chromis in my QT tank has red sores on their bodies (please see photo). Last night alone another 10 chromis died of this red lesions. I'm going to treat them right away with chloroquine phosphate. I will update you on this, i.e., how they respond to CP medication.
Again, here is my question. why did they catch an eyeless/tail-less hippo blue tang with severe ick and sent it to me. They knew it will die. So the conclusion is that the third party vendor don't care about the reputation of bluezooaquatics, and they are willing to go through the hassle to save a buck for themselves. Clearly the guy who shipped the fish thinks he is invisible because he knows that he is hiding behind Bluezooaquatics and he also knows that it is the problem of bluezooaquatics and not his. I really don't think bluezooaquatics has much control over this nasty third party vendor.
maddhugan
New member
body count for CHROMIS keeps going up.
body count for CHROMIS keeps going up.
the chromis from Bluezooaquatics started dying like there is no tomorrow. They develop red lesions and just drop dead. I have only 12 left and decided to treat them immediately. Just now added 15 mg/l of CP. 15mg/l also equals to 15 ppm. Let's see whether CP is able to arrest this URONEMA. If it does then it will be my anecdotal evidence in curing uronema. Will keep you all updated. look at the body count (please see photo)
body count for CHROMIS keeps going up.
the chromis from Bluezooaquatics started dying like there is no tomorrow. They develop red lesions and just drop dead. I have only 12 left and decided to treat them immediately. Just now added 15 mg/l of CP. 15mg/l also equals to 15 ppm. Let's see whether CP is able to arrest this URONEMA. If it does then it will be my anecdotal evidence in curing uronema. Will keep you all updated. look at the body count (please see photo)
maddhugan
New member
CP seems to work.
CP seems to work.
ok, so this is not a properly done study, more like my own anecdotal evidence just based on my own observation. Chloroquine Phosphate seemed to have stopped the death. Before the addition of CP chromis just died one for every hour. They develop the heavy red lesion and just died within an hour after that. even the ones that didn't have lesions developed the red lesions within 2 hours and died. But after the addition of CP only the heavy red wounded ones died whereas the ones that had mid red seem to heal. The ones that didn't have lesions never developed the red lesions after the addition of CP. Since last night my chromis (not my chromis but BLUEZOOAQUATICS's diseased Chromis) stopped dying. I have six of them since last night 8 p.m. with out any deaths, and it seems like these 6 may make it.
will update tomorrow about how these chromis are doing tomorrow.
should have started the treatment as soon as I got these fish instead of waiting for 24 hrs for the fish to recover from the shipping trauma, I'm positive I could have saved atleast 20 out of 38 instead of 6 out of 38.
I will keep you all posted and will post the photos of the ones that survived.
CP seems to work.
the chromis from Bluezooaquatics started dying like there is no tomorrow. They develop red lesions and just drop dead. I have only 12 left and decided to treat them immediately. Just now added 15 mg/l of CP. 15mg/l also equals to 15 ppm. Let's see whether CP is able to arrest this URONEMA. If it does then it will be my anecdotal evidence in curing uronema. Will keep you all updated. look at the body count (please see photo)
ok, so this is not a properly done study, more like my own anecdotal evidence just based on my own observation. Chloroquine Phosphate seemed to have stopped the death. Before the addition of CP chromis just died one for every hour. They develop the heavy red lesion and just died within an hour after that. even the ones that didn't have lesions developed the red lesions within 2 hours and died. But after the addition of CP only the heavy red wounded ones died whereas the ones that had mid red seem to heal. The ones that didn't have lesions never developed the red lesions after the addition of CP. Since last night my chromis (not my chromis but BLUEZOOAQUATICS's diseased Chromis) stopped dying. I have six of them since last night 8 p.m. with out any deaths, and it seems like these 6 may make it.
will update tomorrow about how these chromis are doing tomorrow.
should have started the treatment as soon as I got these fish instead of waiting for 24 hrs for the fish to recover from the shipping trauma, I'm positive I could have saved atleast 20 out of 38 instead of 6 out of 38.
I will keep you all posted and will post the photos of the ones that survived.
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