slief
RC Sponsor
I also have this unit. However it is recommended to change the first DI every 800 gallons and the second after 2400. I will agree the system is great and the tds coming out of the prefilters alone was down to 1 tds which I thought was improbable. Their customer service I would say SUCKS. This is because I had a broken valve on a brand new unit I called on a Monday told them I was in a bind and this had cost me a lot of trouble over the weekend not being able to make the water for rock I had just purchased etc. they should have sent it to me next day however I finally received it on Saturday which I think was ridiculous. I would say if it wasn't for the unit performing so well I would sell it and NEVER order anything of theirs again!
Support can fall into a gray area when it comes with replacing something that has failed. Especially if expedited shipping is desired so I feel your pain. Especially given your situation. Personally, I've had great support from them but that is in terms of getting answers when I need them as opposed to having to deal with something that broke as I have had no issues with mine.
The one thing about their products unlike others such as BRS is that Spectrapure designs and manufacturers their own cartridges. They don't just put somebody else's into a reactor and call it a day. They also design and fabricate their entire filter where as others buy a unit and put their label on it. The fact that Spectrapure designs this stuff is a huge reason why their units work as well as they do and why their cartridges last as long as they do. As such, I personally would never go elsewhere for my RODI needs. They are by far the best at what they do and they are also the most knowledgeable when it comes to dealing with varying water supply quality conditions.
Don't get me wrong, I love BRS but when it comes to RODI filtration, Spectrapure is as good as they get despite any of their support short comings which in your case is a very rare instance which certainly could have been handled better.