Most of my bussiness goes to online vendors for various reasons. The guarantees they are putting out there cant be beat and there is next to no hassle if there is any type of problems.
As for the coral reef, I use to feel that he ignored me when I first started going. I see where people are coming from on this matter. Jim at Sea Dwellers was like this as well but he has such a small shop its hard not to say something quickly. I walked out the Coral Reef the first few times too as I'm sure many have. But then again, I hate getting asked can I help you when I first walk in the door. That alone kinda makes you feel unwelcomed in a sense, like your out of place or lost. In all honesty, if you want instint customer service, go where people get paid commision. They could care less what you are doing with the livestock and have minimal knowledge about any product. They know enough to get it out the door at best. When it came to what my money was buying, Coral Reef by far had the best Livestock in town. So I went back and looked around. After a few minutes of day dreaming what my tank could look like, I walked up to him and started asking him questions about what I wanted. Thats all it took and was a pleasure to talk to him once I had the guts to ask for help. I like his customer service although at first I didnt understand it. If you want to just walk in and look around, then look around. He will let you stay all day just to gawk around. If you want to buy something or have a question, speak up. Thats all it takes. I still highly support the coral reef over any other LFS. Besides, he has never looked down on me or given me any ill advise, or comments for that matter.
I see exactly where Jesse is coming from on this matter and I support him hands down. I wouldve drilled him in the jaw and his big beaty eyes if he talked to me like that in front of my kids:mad2: So you have one up on me Jesse and I think you handled the situation very good. There's no excuse for that type of out burst. Being only human isnt an excuse either to treat people that way. Especially if you owe your customer money
:eek2: At best he should've said he would have to look into it and wouldve gotten back to ya. He shouldve assured you the situation wouldve been handled. He probably handled it the best way he could. :lol: What did he think was gonna happen treating a customer that way? I have never really supported PW even before this incident. I'm sure a select few know that. I actually despise PW and what it represents but thats my own opinion. I put them in the same category as Petland. I know others have their own opinions aswell. I'm sure they will raise the prices yet even more just to make up the loss of money from Mojo!:rollface: :lol:
If they have an out of bussiness sell I wont even go to that:mixed:
