Yep, I agree they are a stand out company. I spoke with Jesse today and we will get this worked out quickly.
Here are some pictures of the tank. It's beautiful. As I go along I will point out the things that I wanted and what we are going to do.
Here is a whole tank pic, I got 3 sides low iron, and you can see the back is markedly different than the crystal clear sides and front. I wanted a black background and pointed that out. Thankfully that is an easy fix.
I asked for eurobracing and pointed that out. The reasons for bracing are 1) the canopy was built to sit on eurobracing so has a lip and 2) I'm a HEAVY leaner.
Here is a picture of one side of the overflow. There are two large holes to fit Tunzes perfectly into them, thereby hiding the powerheads. I wanted them staggered vertically, but instead there are right next to each other. I also wanted large slots for the closed loop intake and it was supposed to be card slot style (meaning I can slide it out and clean it).
This picture shows one of the seams and the glass. There was nothing to point out in this picture, I'm just including it to show the seams and glass.
Now the resolution:
Actually, the tank builders thought they were doing a good thing by making it rimless. Because of the size of the tank and the height, they created a rimless tank for me thinking it would look nicer and I would be happily surprised. And after seeing the pictures, I agree. Given how 'simple and clean' this tank looks, there were a lot of details that they were able to pack in there and still make it look minimal. They were able to achieve this nice look with the dimensions I'm going with.
Jesse assured me that the integrity of the tank is solid and can hold up the canopy and me leaning. The standards for that in Italy have to be met in order to ship it out. I think, alright, but what makes me hesitant is that the lip of the canopy now will hang over the water and gather condensation and leech into the tank when it drips.
He offered a couple of solutions. One of the tank builders will fly out to California and he will air freight the glass for eurobracing. The builder will then install this on site in the U.S. The other option was for him to ship the tank back to Italy, then have them put eurobracing on it, and ship it back.
I opted for the first option. HOWEVER, the tank looks so elegant that it would be a shame to have the eurobracing, but I worry because of the last reason stated above. I really don't want to ruin this look if I could help it.
So, Jesse asked if the woodworker could do something to modify the canopy on our end here. He suggested we get thin acrylic made and seal it to the bottom of the canopy (or something similar). I think that's a great idea if we can do it. So I sent an email to Woodwork Refined and hopefully we can work something out on our end to help this. It would be great.