kjonulak
New member
I ordered one from MD yesterday also. How can you tell the difference between the new and old controller?
Tell me your experience with Deepwater Aquatics DC Pumps
- Thread starter laverda
- Start date
I ordered one from MD yesterday also. How can you tell the difference between the new and old controller?
New controller is in link. It has a digital read out. Old one has 3 buttons, up, down and Off/feed I believe.
https://www.amazon.com/Deepwater-Aq...907767&sr=8-1-fkmr0&keywords=deep+water+bldc5
New controller is a new pump aswell. You cannot use the new controller on any other pump. If I understood correctly, each controller is for that specific generation pump.
kjonulak
New member
The picture on MD shows the old controller. So most likely it will be the old style.
slief
RC Sponsor
RD3 230 Flow pump will get you around 2800 GPH at 10' head. The RD3 230 Pressure pump will get you around 2700 GPH at 10' head. .
JaySchulz
New member
That's at 100%? Stupid question but just verifying.
How will the pump hold up to 100% power 24/7?
Sent from my iPhone using Tapatalk
slief
RC Sponsor
That is 100% but they would hold up just fine. There are lots of customers who have been running the RD3 230’s at full power since they were released more than 2 years ago and there haven’t been any issues. These are nothing like a typical DC pump because they run at high voltage but low current to the motor. There is no AC adapters or anything like that to fail. The motors actually run on AC voltage. Because of that, they tend to be much more reliable.
That's what I think. I am hoping the sales rep I spoke to is correct on MD not updating their picture.
MarineDepot
Sponsor
Tell me your experience with Deepwater Aquatics DC Pumps
Hello and thanks for shopping! I looked into our stock a little further and it is possible the old controller is what you will receive.
I wanted to drop a line here and let you know that we can shoot you a free return label to return the pump in the event you do not get the newer digital controller.
Upon receipt, just give our service team a call or feel free to PM us on here for support.
-Robert @ MD
Hello and thanks for shopping! I looked into our stock a little further and it is possible the old controller is what you will receive.
I wanted to drop a line here and let you know that we can shoot you a free return label to return the pump in the event you do not get the newer digital controller.
Upon receipt, just give our service team a call or feel free to PM us on here for support.
-Robert @ MD
slief
RC Sponsor
I've always loved Marine Depot. You guys have great service and always have taken great care of me! :beer:
outy
New member
Second that, in 20 years they have been the best online retailer I have had the pleasure of using.
My order was lost in mail, no questions new order sent out. Great people.
kjonulak
New member
Thanks! I haven't received the pump yet. If it's the old style, I will let you know.
MarineDepot
Sponsor
Shipping Label
Shipping Label
Robert is at Home Depot at the moment buying something for one of the office tanks but Johanna from our support team is issuing you a return merchandise authorization number now which will automatically generate an email that will be sent to you with instructions on how to send the item back. She will also be sending you a pre-paid FedEx shipping label so you will receive a full refund once the pump arrives back here. If you have any questions about your return, give us a call at 714-385-0080 or send an email to social@marinedepot.com (the latter will go directly to Robert and I). Sorry for any inconvenience here!
Have a great weekend,
Jeff @ Marine Depot
Shipping Label
Robert is at Home Depot at the moment buying something for one of the office tanks but Johanna from our support team is issuing you a return merchandise authorization number now which will automatically generate an email that will be sent to you with instructions on how to send the item back. She will also be sending you a pre-paid FedEx shipping label so you will receive a full refund once the pump arrives back here. If you have any questions about your return, give us a call at 714-385-0080 or send an email to social@marinedepot.com (the latter will go directly to Robert and I). Sorry for any inconvenience here!
Have a great weekend,
Jeff @ Marine Depot
Hi Robert.
Got the pump, opened the box... It's the new digital Controller :thumbsup:
The customer service at Marine Depot has always been awesome.
Attachments
Last edited:
MarineDepot
Sponsor
Tell me your experience with Deepwater Aquatics DC Pumps
Thanks for shopping and I appreciate the compliments!
-Robert @ MD
Thanks for shopping and I appreciate the compliments!
-Robert @ MD
MarineDepot
Sponsor
Tell me your experience with Deepwater Aquatics DC Pumps
I appreciate the kind words.
-Robert @ MD
I appreciate the kind words.
-Robert @ MD
MarineDepot
Sponsor
Tell me your experience with Deepwater Aquatics DC Pumps
Great news! Let us know if you need any further assistance.
-Robert @ MD
Great news! Let us know if you need any further assistance.
-Robert @ MD
kjonulak
New member
I sent the pump back via FedEx. I still haven't seen a refund. I sent it back on December 4th. I have the FedEx receipt.
Ken
MarineDepot
Sponsor
Hi Ken!
I confirmed your refund for $171.76 was issued to your card on 12/19, so it'll just take a few business days for your card issuer to process and make the funds available. Thank you again for shopping with us and happy holidays!
Jeff @ Marine Depot
