Tunze Buyers Bewhere

[RoadkillRich]

I just bough two tunzes 6100, i all so bought the multicontroller
And two magnet holders over $1.000.
the 6100 melted in side of the pumps after 2 day of runing making the alarms go off.
i brought them back to where i got them from and he talk to roger
from usa tunze,and roger told the guy from the LFS the inside walls where defecked and instead of replaceing my old pumps with new
they gave me two new engine blocks and used my old parts on the new engine ,some guarantee.
today i put the ones they replace in my tank and they bouth
started to make a bang sound, tunze pumps are way over priced
and looks like people are having a lot of trouble with them.
I am going to take them back for the second time and if they will not give me brand new 6100 pumps i am going to get my money back and look for a better pump some where els.
people like this sure make this hobby not so fun,it's hard just keeping your reef tank going never mind dealing with some one who will not replace two brand new 6100 pumps that broke after 2 day and then sending two part instead of replaceing everything.
i find this to be BS,and hope Roger from usa tunze makes good on this deal, i will keep you all posted on this mater and let you all know the outcome. Rich Haas:mad2:

 

[FOSELONE]

sucks...im looking to get some also...damn...what to do???

 

[demon16v]

That is the way it worked for me. If the motor block dies then that is what they will replace. I have had 2 Tunze pumps go bad before and Roger has bent over backwards and shipped me new motor blocks without question.
You can look but you will NOT find a better products than Tunze offers. Plus try to get another company to honor their warranty. LOL Very few will stand behind their products like Tunze, for 2 years no less.
I have delt with many other companies in the aquarium industry trying to get replacements on warranty items to no avail. Most of the time they hope that you will just go away and buy a new item.

You sound very unhappy and yes it is a lot of money to spend on something that doesn’t work right. If I were you I would take them back to the store and get the new ones that you really want.

I’m not a Tunze FanBoy, it is just that their products (right now) are the best, they also have the best service and warranty, period.
I’m sure Roger will get this taken care of for you.

 

[sedgro]

I have had 4 6100s since they were first released (2002?). Other than replacing the old-style impellars for new ones, I have never had any problem, never had one break down. This is with close to 5 years of continuous service.

I had a problem with a wavebox motor block twice and Roger replaced the motor block - nothing was wrong with the other parts so I didn't care.

I have always received excellent customer service from Tunze.

 

[jacmyoung]

Definately not the right way to solve the issue. Before I start telling people how bad a sponser is I would at least PM him and try to work things out, only after a few rounds there is a pattern of neglect would I start to make noise publicly, not to shame the sponser, rather to push the issue. If that does not work then you really will have a case to complain.

So far I haven't seen what Tunze did that was wrong, product defects do exist, whoever not lucky to be the one is unfortunate, we have all been there so give it more time to work things out.

 

[orientalexpress]

i agree with what demon is saying.u can not find a company like tunze anywhwere in this hobby.roger bent over backward when my tunze went south.gl



lapsan

 

[VDub90]

replacing the broken parts not the whole thing is the standard thing to do with warranty claims.

 

[1SickReefer]

I agree with everyone here, Roger will make this right, there is no better pump than the Tunze's so good luck in your search. I've had my 2x6100 for over a year and they have run perfect since day one.

If you bought a new car (under warranty) and the tranny goes out after a week, do you expect the car dealer to give you a brand new car??

 

[RoadkillRich]

hey 1sickreefer
the answer to the car story is yes i would bring the car back and get a new car, way buy something new and have to fix it way not buy an old car and deal with some ones els trouble if you want to fix something.
as far as my tunze pumps they did not work out and two more engine blocks where sent and they are making a clicking noise
so its hard for me to be happy abouth these pump when two set
do not work, and as for you haveing good like with your god bless ya.
Tunzes pumps do have a good name but they are not perfect
And people need to know abouth the good and the bad
thats just life, so for all you people that have hade good luck
i am glade for you, and i am not bashing roger i am just not happy with puting part from some outher pump on two pumps
that did not work and the end rezelt that did not work.
so this will be the thurd set of pumps i am going to be dealing
with so if you could put your self in my shoes i think you would feel the same.
i have emailed roger and no reply, so i will wate to here from the man him self and let you all know how it work.
Thanks for your time and have a greate day.

Rich

 

[DarthBaiter]

I think the lemon law in NJ( one of the best lemon law in US) is something like "3 major repairs in the first two years" for one to get a new car.
We understand that you are frustrated, but we don't think shooting the messenger is the right way to go about it. It is a Tunze policy and Roger is doing his best to get it resolved for the customer.

 

[jnarowe]

Too bad people are willing to stand by a name brand regardless of performance. I posted regarding the 6025 I got that fell apart and got bashed for it too. I did contact Roger and although it took a while, he sent me a new motor assembly. I was surprised that he kept the frame too, but I guess that's the way pump companies do business. Same thing with my MP-40's.

My point about the 6025 is that the defect was already known and yet the retailer continued to sell them. Not really Roger's fault if he notified retailers.

The problem for me was that people posting assumed I hadn't contacted Tunze. I had, and a fellow reefer known for his pump knowledge also posted pics of the broken shaft. Clearly from Rich's original post, he took the appropriate steps to remedy the issue and the replacement units are also not working properly. Why slam him(or me) over poor product QC?

And these issues are not at the hands of Roger. He represents a line and as far as I can see, trys to take care of issues as they arise, but that doesn't negate the fact that a lot of people are having problems with Tunze products. I liken it to Rockport shoes, which were very good quality when first produced and then when they became popular, quality waned due to higher production rates.

 

[1SickReefer]

<a href=showthread.php?s=&postid=9832023#post9832023 target=_blank>Originally posted</a> by RoadkillRich
hey 1sickreefer
the answer to the car story is yes I would bring the car back and get a new car, Rich

I can assure you that if you buy a new car and it breaks down the dealership will NOT give you a new car. It will be repaired under warranty.

I understand your frustration, you are correct I would be too. But give Roger a chance, He will make this right for you and you will have a set of perfectly working pumps like the rest of us.

GL and god speed in getting your flow back!

 

[demon16v]

<a href=showthread.php?s=&postid=9832023#post9832023 target=_blank>Originally posted</a> by RoadkillRich
hey 1sickreefer

as far as my tunze pumps they did not work out and two more engine blocks where sent and they are making a clicking noise
Rich

Hey Rich,
This clicking does happen sometimes. But if you give the pump a chance to break-in (1-7 days) it does go away and the pump will be silent.

 

[RoadkillRich]

Thanks jnarowe
It sure feels good when some one els come in and understands.
I do thank you for your support and kind words.
i to have rockport shoes and they did go down the heals where
real fast now, my be we cant have rockport shoes and tunz pumps in the house at the same time,lol.
well thanks again, and you have a great day.

Rich

 

[slant77]

Alot of people I dought that very much. I'am sure only a fraction of people that buys these iteams or on the message boards. Besides with many iteams for the most part people that are happy with their product just enjoy it and go on with there life. I'am sorry that you are having issues with your pumps. Best of Luck

 

[RoadkillRich]

HI Slant77
if you dought it then go on the tunze post and read.
And i just want to go on with my life and enjoy my pumps and tank as well, thanks for the best of luck words.
Take care and have a greate day.

Rich

 

[landy]

You got balls, i'll give you that, with 29 post to your name, to come out swinging on this forum. Did you do any research before you dropped over a grand on pumps? If you had, you would know that you bought some of the best stuff on the market; I guess I would caulk this up as dumb luck.

these guys are gonna light you on fire.

 

[slant77]

I guess you missed the point about that most people that own tunze products are not on any forum. Thats why people buy tunze for the most part their products are great and they have great customer support. I have looked into saltwater products long before I came across this site are started my own tank for that matter. Lets hope your luck improves and no need to reply to my post.

 

[jacmyoung]

<a href=showthread.php?s=&postid=9832191#post9832191 target=_blank>Originally posted</a> by jnarowe
Too bad people are willing to stand by a name brand regardless of performance. I posted regarding the 6025 I got that fell apart and got bashed for it too. I did contact Roger and although it took a while, he sent me a new motor assembly. I was surprised that he kept the frame too, but I guess that's the way pump companies do business. Same thing with my MP-40's.

My point about the 6025 is that the defect was already known and yet the retailer continued to sell them. Not really Roger's fault if he notified retailers.

The problem for me was that people posting assumed I hadn't contacted Tunze. I had, and a fellow reefer known for his pump knowledge also posted pics of the broken shaft. Clearly from Rich's original post, he took the appropriate steps to remedy the issue and the replacement units are also not working properly. Why slam him(or me) over poor product QC?

And these issues are not at the hands of Roger. He represents a line and as far as I can see, trys to take care of issues as they arise, but that doesn't negate the fact that a lot of people are having problems with Tunze products. I liken it to Rockport shoes, which were very good quality when first produced and then when they became popular, quality waned due to higher production rates.

The problem with people jumping on board to defend Roger is because the poster did not appear reasonable in his tone, and I felt similar was true with your case.

He bought the pumps, ran into some problem, then started calling them over priced, BS, and rich Haas? and insist that the only way to remedy it is to replace the whole product. If it were you at the receiving end I doubt you will have such encouraging words for him, in fact knowing how you often react, I won't be surprised if you start to beat him up

Kidding aside, the point is the level of criticism should fit the crime so to speak. Being over-priced is not an argument since he bought into it willingly. And again the response from Roger based on the poster's own words so far does not appear out of ordinary or unreasonable.

 

[chaffey]

wait until monday, roger will set thing straight. Buying tunze product you don't have to worry about warranty.

I am sure at the end you are going to be happy.