Tunze Buyers Bewhere

[jnarowe]

You guys crack me up. So a guess negative opinions aren't welcome? So tell me, do the Tunze Bots hang out with the Deltec Bots? Maybe you guys all get together, enjoy a Chivas, and talk about how great your equipemnt is and how much it cost?

I agree being "over-priced" is no arguement as you can imagine from my Vortech experience. The market tends to dictate the price, and when you build specialized products for a niche industry, that all gets factored into the price. BUT, part of the price is reputation, and my experience with Tunze has not been up to par.

The replacement 6025 I got actually changes direction while it's running, but as time goes by, it seems to be getting better. Don is going to mod it so it always goes in the right direction, but to be honest, I don't feel the 6025 performs any better than a Maxi-Jet. That's a tough break for Tunze since the 6025 is an entry level PH and people wanting to try out a "top-notch" brand may be disappointed.

Regardless, Rich is entitled to voice his opinion, and it matters not how many times he has posted. Oh yeah, and guys that list all their equipment in their sig. have a screw loose, IMO. :lol:

 

[palawan]

Amen, brother!

 

[jsmith0193]

nm

 

[Tagareef]

me too...nm, not worth my time.

 

[jdieck]

Well I have a Tunze too and in my opinion the problem I see is that they require cleaning too often. Tolerances between the impeller and the coil block are too narrow, as the pump runs hotter than others it very fast precipitates carbonate that gets the pump stuck making it to be removed and cleaned at least once a month.

 

[RoadkillRich]

hey landy
i did a lot of reading on tunze pumps for over 2 years.
And yes i do have a lot off ball.
10 min a go one of the pumps burnt out all the way, one left after
4 6100 burnig out in less then 1 week, i realy dont need some one
like you on my case have enough trouble.
so stay off it .

Rich

 

[jacmyoung]

First off Rich I want to apologize for not paying attention to your name Rich Haas, and thought you were swearing.

However I hope you post in this thread instead of PM me with any displeasure. I understand if I had spent $1,000 and burnt through three pumps in one week with the last one going crazy, I would be upset, very upset.

But here is where you and I differ. After two years of researching Tunze, how many times did you read reports by users of such failure rate? I personally hadn't seen a single one. So while I would be ****ed, I also would want to find out if there is anything with my setup that may have caused this. Your email will not be returned until next business day, if you haven't PMed Roger I suggest you use this method.

Of course you have the right to your opinion, but don't be surprised by the responses if you come out sounding unreasonable.

As far as people using a $62 pump to demonstrate how bad Tunze products are in general and how bad the service is, again you have the right to do so, and Tunze bears the blame for allow such to happen, but I can assure you from a bystander point of view you guys do come up short of objectivity. Some thing like "me too...nm, not worth my time." isn't going to leave much impression on a prospective buyer.

I am not here to change your mind, only to express mine, so don't get bent way out of shape. I do want to wish you best of luck.

 

[jnarowe]

but I can assure you from a bystander point of view you guys do come up short of objectivity.

I assume you are including me in "you guys" and although I don't know Rich personally and have no idea how objective he is, you can easily find enough posts by myself to know how objective I really am. Not that you should do research on me, or Rich, but you have no idea how objective either one of us is. Your opinion is that we are not objective, but you have no personal experience with either one of us.

It really doesn't take much objectivity to conclude that the PHs we got fell apart.

 

[jacmyoung]

I don't need to know you to conclude that with the bad experience on a $62 product as the first batch ever sold, to apply it to Tunze overall product quality, value and customer service, is IMO lack of objectivity. Now had you bought many Tunze products over the years and most of them came out bad and the CS was often lacking in solving the issues, I will be the first to take your word and stay away with such brand.

Now apprently there are those totally agree with you and will never touch Tunze products again because of your experience, they have every right to do so, I just don't share the same logic.

Maybe it was a bad choie of word, maybe I should use "credibility" not "objectivity," but I am sure you can easily be offended and start to lecture me how credible a person you are.

But I don't ever try to claim my own credibilty or objectivity, I am human and as such I know I can not claim I am toally credible or objective, the only thing I can do is do the best to be reasonable and let others judge me whatever they so choose.

 

[jnarowe]

I don't think anyone would make a decision against using Tunze because of one experience I had. And unfotunately, there is a skewed overall impact on most products because people who generally like a product don't have the same inclination to praise it publically, as those who complain.

And as far as credibility goes, neither of us can really gauge the other's credibility accurately, and besides, credibility is in the eye of the beholder. I had a bad experience with a Tunze product and I posted about it. I also posted that Roger was attending to the issue, and that the replacement unit is functioning although somewhat erratically at the moment. Unless you think I lied about it, I don't think credibility really comes into play anyway. It's not like I broke the shaft and then posted pictures saying it fell apart by itself.

I doubt Rich busted up his pumps just to get one over on Tunze. I mean, do you think his story is not credible? Do you think he is lying about it? Maybe you think he works for Eco-Tech? Or me?

 

[demon16v]

WOW!
Let it go already!

Let Rich get the help that he came to get from Roger!

 

[jnarowe]

I hear ya. The problem is that any time someone complains about a Tunze product, these same people jump into their threads and belittle them. The same thing goes on in Deltec forums where rabid Deltec fans swear that nothing is as good as a Deltec, well because it says so on the box and they paid a lot of money for it...and it really gets old.

It's a mental thing where an individual believes so strongly that his product , religion, or whatever is far and away the best, and must make others believe that too. Rich doesn't need to be convinced that Tunze is a great product while dealing with product failures. He needs constructive help getting his pumps to work correctly.

 

[jacmyoung]

<a href=showthread.php?s=&postid=9836220#post9836220 target=_blank>Originally posted</a> by jnarowe
...I doubt Rich busted up his pumps just to get one over on Tunze. I mean, do you think his story is not credible? Do you think he is lying about it? Maybe you think he works for Eco-Tech? Or me?

I did not say that nor do I have reason to think so.

BTW, other than maybe one or two (maybe me included), most responses from those who supported Tunze have been simply stating their personal experience, not jumping in to belittle him, like you'd have everyone believe.

And the very few had good reasons to come down strong on him because he was out swinging with unreasonable demand, such as Tunze must replace the whole pump, evev go as far as insisting a car must be replaced in whole under waranty if any problems occur. If anything he invited the reaction.

 

[DarthBaiter]

<a href=showthread.php?s=&postid=9836233#post9836233 target=_blank>Originally posted</a> by demon16v
WOW!
Let it go already!

Let Rich get the help that he came to get from Roger!

I don't think he wants help...something tells me, that he wants new pumps and his gonna get em even if he has to misspell every word in the dictionary to get em. sorry I couldn't resist.
All this internet whooping and hollering from him and in the end we(even you, jnarowe) all know Roger will do his best to make him happy, within the tunze guidelines, even if he didn't come here and make all the threats.



So uhhhmmm are Tunze bots and Deltec bots and worse than a Vortech bot? :lol:

Anyway, I think the RC modders asks that threads like this stay in the main Reef sections and not in the sponsor sections, and with good reasons too. Rich didn't come here asking for help, he came here to beat his drum.
Help= sponsor section
Drum beating= main discussion section

...and come on...for real,

Tunze Buyers Bewhere

also, everyone defended Roger and his customer service, no one doubted Rich had problems with the pumps , just that give Roger a working day(he prolly takes the weekends off), and he will make it right.

 

[jnarowe]

Anyway, I think the RC modders asks that threads like this stay in the main Reef sections and not in the sponsor sections, and with good reasons too.

Funny you mention that because I posted a compliment thread in the Neptune forum and a mod move it to the Lounge. No idea why and when I talked to Curt about it, he was a bit surprised too. Al I did was thank him for his fast turn-around on a warranty repair.

Anyway, this thread was brought to my attention by a fellow reefer who stated, "No wonder people are afraid to post complaints...". And I guess it works in some measure, keeping the product reputation cleaner than it should be.

I had a thought this morning: I always thought the "Tang Police" was a bit amusing if not annoying at times, but here I think I have discovered a new forum sub-culture, the "Tone Police". :lol:

 

[RoadkillRich]

I would like to thank all the people who understand what i am going thrue,and buying cars and misspelling realy dont have anything to do with this, i am sorry for my missspelling it is not my strong point.
i did not post this to start a war, we are already at war.
yes i am ****ed off, and this to will pass.
The last pump let go today,some one said i was not looking for help, well you where wrong, theres a good chance i will be sending the two 6100 back to roger and there is a good chance
they will burn out as well, this will be the 3rd set of pumps.
The definition of insanity is to keep on doing the same thing over and over again and getting the same results, like i said this will be the 2nd time sending them back and the 3rd set of pumps.
As far as setting up the pumps wrong, there is only one way to plug them in and anybody that has Tunzes knows this is true.
I have had my electrician take a look at this problem and the house current is right on, there are 4 electrical parts to my Tunzes
And i dont think it just the pumps, my electrician said it might be the Multicontroller , the transformer,or the driver. so the reason i would want to get everything new is to save a lot of time sending
piece by piece back or keep burning out pumps out at Tunze's expense.
I really just want to sit back and enjoy my 180 gal tank, so for you guys and gals who think they can help or are willing to help i guess
i am asking for some help, as far as bashing me for my opinion
I dont see help in that, i do not want anything free i just want these pumps to work right.
There is good and bad in any product and i feel that people should know both sides, the first thing i ask is how do they work,
most people say great, my next question is what's their bad point
And they will say whatever it is.
So i will wait for Roger to get back to me, and for all you people
That did not kick me when i was down thank you from the bottom of my heart,and for the rest of you God bless you.
So to everybody God bless and have a great day.

RICH

 

[DarthBaiter]

It just seemed like every one was defending Roger and with good reason more than we were defending Tunze. At least that was my intention as I have no experience with the 9100, but had only good service from Roger.
I'm actually waiting for my YS24 kit to get here, so I read(or deciphered... :lol this thread with interest.

Sorry for poking fun at the spelling, but it seems silly to make a post like that without hitting the 'check spelling" button next to the "submit" button. I hit it at least twice before I submit a post...only cuz I know I'm a terrible speller.

 

[RoadkillRich]

Hey Darthbaiter.
The pumps are 6100 not 9100
see even you can make a mistake.
God bless.

Rich

 

[mcox33]

I remember when Katrina hit the south and New Orleans. Tunze was there to replace any product returned by a customer even though it had been underwater for weeks.

I know this because I saw the post where some had sent their products in and ask could it be salvaged and received new products in return.

 

[dhnguyen]

<a href=showthread.php?s=&postid=9833069#post9833069 target=_blank>Originally posted</a> by jacmyoung
The problem with people jumping on board to defend Roger is because the poster did not appear reasonable in his tone, and I felt similar was true with your case.

He bought the pumps, ran into some problem, then started calling them over priced, BS, and rich Haas? and insist that the only way to remedy it is to replace the whole product. If it were you at the receiving end I doubt you will have such encouraging words for him, in fact knowing how you often react, I won't be surprised if you start to beat him up

Kidding aside, the point is the level of criticism should fit the crime so to speak. Being over-priced is not an argument since he bought into it willingly. And again the response from Roger based on the poster's own words so far does not appear out of ordinary or unreasonable.

Being overpriced and STILL doesn't work IS an argument though