UV light longevity
- Thread starter alemone
- Start date
Apparently, the unit's failure was my fault. Here is the response from Ultralife. You be the judge.
"hello
we have received the unit back.,
under inspection the technicians have determined this would not be covered by warranty. There is obvious signs of exposure to water inside the unit. They have determined it was the reason for shorting out the bulb. From inspection they say it seems to be from a cracked sleeve.
For repair it would require a new sleeve, bulb, ballast and grommet. We would not charge any labor.
If interested please let me know"
"hello
we have received the unit back.,
under inspection the technicians have determined this would not be covered by warranty. There is obvious signs of exposure to water inside the unit. They have determined it was the reason for shorting out the bulb. From inspection they say it seems to be from a cracked sleeve.
For repair it would require a new sleeve, bulb, ballast and grommet. We would not charge any labor.
If interested please let me know"
shaginwagon13
Chartered Accountant
LOL that's laughable at best.
You noted that the bulb burnt out one time before. As it was most likely caused by the same failure, was the unit not inspected the first time?
shaginwagon13
Chartered Accountant
Seems like BS to me. Pretty much the only way for the bulb to fail like this is by either getting the connection wet, or the ballast wet. If both are dry, both will work.
shaginwagon13
Chartered Accountant
Clearly they don't cover their own defective units.
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