My 40 QD dry side is barely warm, let alone hot. It's running around 50% right now and I just went to feel it to make sure I wasn't crazy when I thought I'd never recalled it getting more than warm, no matter what speed I've run it at. You're definitely right to contact them about it being hot, since that's very not normal. Regarding noise, the QD definitely has a break-in period. I owned the previous generation and didn't remember it being loud at first, but after turning on the QD the first time, it was very loud. Within a few days, it had slowly gotten down to not being audible over the other noises of my tank. It's definitely nothing like the ES--that had an audible whine at high speeds to my ear, and no matter what speed I run, I can barely hear the QD at 100% when I'm right next to it now that it's broken in for a few weeks.