Frankenpora
New member
I won't comment on a specific retailer here, Pro or Con. But what you have to understand as a retail business is that "The Customer is Boss" this is basic of basics in the retail world. If you appraoch your clientel with any less than the utmost respect than you are in the wrong business. It takes 30+ satisfied customers to make the equal positive effect, as it does the negative effect of One dis-satisfied customer. I would say to take your money where you feel that it is best spent. Many retailers in this hobbie get too smart for their own good, then alienate potential future clients by acting like there is such a thing as a stupid question, or get irritated when someone asks questions about a product they don't have in stock. There will always be times that a retail customer relationship is not going to work out, but for the retailer this should be the last, not the first resort.
-Good luck, and HAPPY Reefing
-Good luck, and HAPPY Reefing