This is Petsmarts responce to my question as to why the manager at the local store would not match the price of the aquarium....seems quite vague and very unhelpfull.
Dear Mr. Moorefield,
Thank you for your recent email. PetSmart's vision is to provide Total Lifetime Care to Every Pet, Every Pet Parent, Every Time. We believe our everyday prices are lower than our competitors' everyday prices and in most cases, as low as or lower than their sale prices...but instead of making our Customers wait for a sale, we guarantee that our prices are the lowest EVERY DAY.
To back up our claim of Everyday Low Prices, we offer to price match items of local retail competitors (Products must be in stock, identical in brand, UPC, size, model number, flavor and quantity.). This guarantee states that if a Customer finds a lower price from a legitimate retailer on any identical item that they have purchased from PetSmart, we will price match the competitor's retail price at the PetSmart retail store. This guarantee gives our claim of Everyday Low Prices its credibility and is a vital part of our total company image.
Next time you are in the PetSmart store, please speak with the Store Manager, who will gladly assist you with any questions. You are important to PetSmart and we value any input you may have now and in the future.
Sincerely,
Belinda
Customer Care Specialist
Dear Mr. Moorefield,
Thank you for your recent email. PetSmart's vision is to provide Total Lifetime Care to Every Pet, Every Pet Parent, Every Time. We believe our everyday prices are lower than our competitors' everyday prices and in most cases, as low as or lower than their sale prices...but instead of making our Customers wait for a sale, we guarantee that our prices are the lowest EVERY DAY.
To back up our claim of Everyday Low Prices, we offer to price match items of local retail competitors (Products must be in stock, identical in brand, UPC, size, model number, flavor and quantity.). This guarantee states that if a Customer finds a lower price from a legitimate retailer on any identical item that they have purchased from PetSmart, we will price match the competitor's retail price at the PetSmart retail store. This guarantee gives our claim of Everyday Low Prices its credibility and is a vital part of our total company image.
Next time you are in the PetSmart store, please speak with the Store Manager, who will gladly assist you with any questions. You are important to PetSmart and we value any input you may have now and in the future.
Sincerely,
Belinda
Customer Care Specialist
