A NERAC Birthday
- Thread starter gregt
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keefsama2003
In Memoriam
doug swap out the modem
thats the only way to fix this your modem isnt boost capable and its trying to update its firmware so it keeps cycling causing you to have no or limited connection.
take the modem to the happauge walk in center and tell them this modem isnt working you want a new one.
get the new one home and run memberservices on the modem
https://memberservices.optonline.net/
you will need your acct number so remember the acct number always has a 0 before the 7 for example 07801 and not 7801
and the last digit on the account if its a single digit has a 0 infront unless its 10 or above.
thats the only way to fix this your modem isnt boost capable and its trying to update its firmware so it keeps cycling causing you to have no or limited connection.
take the modem to the happauge walk in center and tell them this modem isnt working you want a new one.
get the new one home and run memberservices on the modem
https://memberservices.optonline.net/
you will need your acct number so remember the acct number always has a 0 before the 7 for example 07801 and not 7801
and the last digit on the account if its a single digit has a 0 infront unless its 10 or above.
keefsama2003
In Memoriam
hey brad talk to bills wife she has a friend shes looking to pawn off on someone 
might as well give him a call
might as well give him a call
keefsama2003
In Memoriam
doug the switch if setup for auto config of any of the ports will acquire an ip address from the cm and you can go from there.
dougwilliams
New member
i guess ill trade it in later - its definately recycling over and over - do yopu guys try and do the upgrades more during the day- i dont think ive ever seen it do it at night -
keefsama2003
In Memoriam
firmware the modem does on its own all the servers are done at night between 12 and 6 am
dougwilliams
New member
mine doesnt drop during those times though - seems to go in the morning, early afternoon - definately resetting as the phone cuts out too i have since learned
keefsama2003
In Memoriam
yeah i actually do working with optimumonline and optimum voice thats where im at right now.
keefsama2003
In Memoriam
doug gimme your # ill look at the modem and see whats going on and ill even call you and open a ticket
you cannot swap a voice modem at the walk in center they will turn you away the phone number is coded into each modem we need a tech to go out there but maybe i can fix it from here
you cannot swap a voice modem at the walk in center they will turn you away the phone number is coded into each modem we need a tech to go out there but maybe i can fix it from here
Doug, not sure if this will help but Optimum online only supports 1 IP per cable modem. If you want to run multiple PCs off the cable modem you'll need to get a router similar to this.
http://www.linksys.com/servlet/Sate...832017&pagename=Linksys/Common/VisitorWrapper
It allows every PC to share the one address from the cable modem.
Christine, hope everything works out.
-Joe
http://www.linksys.com/servlet/Sate...832017&pagename=Linksys/Common/VisitorWrapper
It allows every PC to share the one address from the cable modem.
Christine, hope everything works out.
-Joe
dougwilliams
New member
if thats the case then if i turn off mt desktop i should be able to get the laptop to retrieve the address then - ill give that a shot as well later
keefsama2003
In Memoriam
doug let me know there are tons of ways to beat the system they call cablevision unfortunately i work for them now so its even easier
janco
New member
Dang, and I had an extra router I got rid of not too long ago. Yup, that's part of the problem. You might still need a new modem, as Keith said, especially if it keeps resetting itself and can't get and stay sync'd. But to run more than one computer off the modem at the same time, you will need a router.
I'm gonna check storage real quick and make sure I don't have an extra router...
jan
I'm gonna check storage real quick and make sure I don't have an extra router...
jan
keefsama2003
In Memoriam
nope just authenticate to your wireless network only passwords on our service are to log into the email. other than that its an open connection which is why he can use his neighbors connection for wireless thats called poor security.
but if his modem keeps recycling like that could be a signal issue or a modem issue.
they will have a true wireless feature soon tho that uses email address and password to get on the network the same as they have in philly. its being tested in port jeff and across the ferry to conn.
but if his modem keeps recycling like that could be a signal issue or a modem issue.
they will have a true wireless feature soon tho that uses email address and password to get on the network the same as they have in philly. its being tested in port jeff and across the ferry to conn.
keefsama2003
In Memoriam
as far as laptops i have 6 wireless laptops in the house authentication isnt to our service or the modem for internet access its to the router directly so if thee is no connection its to the router and not our service.
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