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http://support.aquaillumination.com/tickets/9774
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AI Support, Jul 30 16:08 (CDT):
Dustin,
We are working on resolving this issue for you; it is isolated to Sol to Vega upgrades.
It has nothing to do with the 'guts' of the module.
An update may be released today, but it will likely be tomorrow before your Director is updated. We will advise once this has happened.
Thanks,
AI Engineering
Aquaillumination Support Team, Jul 30 12:42 (CDT):
The Vega upgrade kit uses a the existing Sol fan which is ran at different speeds than the Vega itself. With this comes slightly different programming between the 2 units.
Justin
Dustin, Jul 30 12:38 (CDT):
At I ask what is different about the upgrade versus a newly purchased Vega?
I was under the impression the guts were identical.
Thank you for your prompt responses.
On Jul 30, 2013, at 1:27 PM, AI Support <
notifications-support@aquaillum.zendesk.com> wrote:
AI Support, Jul 30 12:27 (CDT):
We're looking into this. I appears to be specific to Sol to Vega upgrades.
Will respond shortly.
AI Engineering
Dustin, Jul 30 12:23 (CDT):
I still get the same results.
The director discovers the light just fine. I add it to the layout, click save, and when I double click on the Vega, I get the following:
http://grab.by/oVa4
AI Support, Jul 30 12:16 (CDT):
Dustin,
We have deleted the database on your Director to work through this issue.
You will need to need to reset the light, so it is undiscovered. (Hold red button for around 7 seconds until it flashes)
When you bring the Director page up again, do not add another tank using the + button. Simply go to the layout tab, click Discover and wait for the module to show.
Once this is done, drag it to the a grid location on the layout, and click Save.
At this point, you should be able to double click on the Vega and see the color layout. If not, we will continue to diagnose the issue.
Thanks,
AI Engineering
Dustin, Jul 29 22:40 (CDT):
Well, since this is beta I might as well continue. I was finally able to get this far, and please read everything following:
Next step, I'll move the the Vega into the layout and double click the icon (notice the signal. Right now the director is literally sitting on top of the Vega):
Next, I'll click the X, Save and refresh the browser, and this is what comes next:
Additional notes: I cannot change the name of the tank, it doesn't give me the option to type anything. I can erase the name of what is there, but not type anything new.
When I click on my profile, it only says John Appleseed regardless of what name is in the profile.
Attachment(s)
Screen Shot 2013-07-29 at 11.34.30 PM.png
Screen Shot 2013-07-29 at 11.36.03 PM.png
Screen Shot 2013-07-29 at 11.37.48 PM.png
Dustin, Jul 29 20:21 (CDT):
One last note, I've also tried connecting directly via the IP address of the director, as well as through
http://director-xxxxxxxx.local and I get the same screen for both.
Dustin, Jul 29 18:07 (CDT):
Well I was able to get it connected to my wireless, as well as to my.aquaillumination.com, but then I just get a black screen. See the screen shot.
Attachment(s)
Screen Shot 2013-07-29 at 7.06.58 PM.png
Aquaillumination Support Team, Jul 29 17:35 (CDT):
Hello Dustin,
Thank you for the information and sorry to hear of the troubles. What can we help you with? We just started the shipping of these on Friday and you are of the first to receive so we don't have an FAQ section for this posted as of yet. However, we are here to answer questions you may have of course. Please advise, thank you.
Kind Regards,
AI Support
Dustin, Jul 29 15:53 (CDT):
So I received my director today and I'm not having much luck. When will you guys start answering questions? If this is beta I feel like there should be an open topic for people with questions.
