Same here
I have a 8 bulb 2ft unit over a 32 inch cube and I still think I miss the edges
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ATI Powermodule Hybrid Club
- Thread starter rodneyri
- Start date
Same here
I have a 8 bulb 2ft unit over a 32 inch cube and I still think I miss the edges
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sromero287
New member
ati powermodule profiles
ati powermodule profiles
Hello [MENTION=11824]sahin[/MENTION]
i'd been looking for profiles for my sps dominated reef tank, i got my powermodule like three months ago, already build some profiles but browsing here on RC and saw yours and men oh men, beautiful reef and awesome growth, if possible will like to have different profiles including yours off course.
Really appreciated and Merry Christmas,
sromero287@gmail.com
ati powermodule profiles
Hello [MENTION=11824]sahin[/MENTION]
i'd been looking for profiles for my sps dominated reef tank, i got my powermodule like three months ago, already build some profiles but browsing here on RC and saw yours and men oh men, beautiful reef and awesome growth, if possible will like to have different profiles including yours off course.
Really appreciated and Merry Christmas,
sromero287@gmail.com
Hi all, could someone give some advice please, just purchased a used WiFi version 8 x 80w but it has come with no instructions, can someone explain how I connect it to the studio, I have done it over ip but it’s not letting me do anything so would prefer to use the laptop and the ati light studio
eviltwin52s
New member
[MENTION=344]Keith[/MENTION], I just purchased the 8 bulb 54W Wifi Powermodule over Thanksgiving. is this something that I would still need to perform on the unit?
Keith@ ATI NA
Member
You do not use Light Studio Software for the WiFi version. I am happy to send you the Quick Start Guide but it is too big for me to attach it here, please email us or PM your email so I can send it.
Keith@ ATI NA
Member
There is a pin hole reset button near the Ethernet port, use a paperclip and hold it down for 7-8 seconds then release.
It will take the light a full 3-5 minutes to reboot, once the green LEDs on the Ethernet port are both solid green you will be able to connect via WiFi.
Keith@ ATI NA
Member
I am not sure what firmware would have been loaded on a fixture from Thanksgiving, but the current version is not on the blog (I realized this because of your question), the current version is 1.0.16 as of the end of 2018. I cannot attach it here however due to the file being a .bin. Please email me or PM your email and I can provide it.
Thank you for the help Keith,
The lights are up now
Out with the old
Gone with
C+
B+
B+
B+
B+
P+
ABS
B+
Dave
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eviltwin52s
New member
Thanks, message sent with email address.
swiftvision
New member
Why does the software now have three light types for categories under 'LAMP':
Hybrid Neu
LED
Hybrid
I have a non-wifi T5/LED Hybrid. Which category do I choose?
Hybrid Neu
LED
Hybrid
I have a non-wifi T5/LED Hybrid. Which category do I choose?
Keith@ ATI NA
Member
Hybrid Neu is not available in North America. This was a SST2 fixture (before WiFi) that had the WiFi LED Cluster included. We opted not to import this knowing the WiFi was coming to simplify the support requirements of all the generations.
LED - ATI Sirius fixture
Hybrid - Non WiFi Powermodule
swiftvision
New member
My ATI Hybrid got (8) new bulbs. After the 50 hour in, (4) all on channel (1) burned out within (2-4) days of switching to dimming program.
ATI claims it must be the dimming settings I used for the burn-in. As all points were at 100% I'm not sure I agree with this.
MarineDepot won't help me (won't be shopping with them again) and just pushed me off to ATI.
ATI won't help me either and just blame me; not sure I can recommend them to others.
These bulbs and luminaires are too expensive to be having these issues. I was a fool to spend $1500 on this light but this seems to be common for this hobby (extremely overpriced items with no warranty or quality to back up high price/illusion of quality). There are much cheaper t5ho options and with the 'add-on' LED kits on the market, why spend it on ATI?
I also don't recommend their bulbs as there are other cheaper German bulb options which don't burn out the first week with equal (or better) performance.
ATI claims it must be the dimming settings I used for the burn-in. As all points were at 100% I'm not sure I agree with this.
MarineDepot won't help me (won't be shopping with them again) and just pushed me off to ATI.
ATI won't help me either and just blame me; not sure I can recommend them to others.
These bulbs and luminaires are too expensive to be having these issues. I was a fool to spend $1500 on this light but this seems to be common for this hobby (extremely overpriced items with no warranty or quality to back up high price/illusion of quality). There are much cheaper t5ho options and with the 'add-on' LED kits on the market, why spend it on ATI?
I also don't recommend their bulbs as there are other cheaper German bulb options which don't burn out the first week with equal (or better) performance.
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Keith@ ATI NA
Member
Hello Swiftvision
Would it be possible for you to email the schedule used for the burn in period? Is this fixture being used inside a canopy?
Also, in your email to me you stated it was a Dimmable Sunpower, not a Hybrid Powermodule. Unless I have the wrong support ticket, but this is the only person with a similar story. It is extremely common for people to misunderstand how to program a Dimmable Sunpower, hence my comments. Often times it is misunderstood the fixture will automatically adjust from one set point to another, for example:
0900 ON
0901 100%
2000 OFF
The fixture would go from 100% and slowly dim down until off at 2000. It will NOT run at 100% all day and would ruin the bulbs if done this way. Many believe they are doing it right but they did not read or miss read the included documentation.
For 4 bulbs to burn out (Assuming you have actually tested them, since if 1 on each ballast fails both will go out) there is virtually no other explanation. I am sure many here can attest that our bulbs rarely fail, for you to have 4 fail tells me there is more to the story here.
Please send me an email so we can continue to discuss, I will do what I can to help but there is certainly something going on here where replacement bulbs will not be the answer since it will happen again, as this is not just random chance.
swiftvision
New member
Here is the VERY first email I sent to you:
Mikey Nelsomic <m.nelson.or@gmail.com>
Attachments
Mon, Jan 7, 10:09 AM
to ATI
Hello,
One of my banks of lights on my 24" Hybrid T5/LED light has gone out.
Here is the email BRS sent you just in case mine wasn't enough:
Thomas Billington <TBillington@bulkreefsupply.com>
Attachments
Jan 4, 2019, 9:08 AM
to customercare@atinorthamerica.com, me
Hey there!
I have a customer who is CC’d in this email who is in need of warranty support regarding his power module fixture. Please reach out to him to see what can be done to get him taken care of. I will attach his invoice that has a purchase date of Dec, 2016.
Take care!
Thomas Billington
In the above the invoice for the luminaire was also attached for your reference. I'm not sure I should have to continually remind you of the product I'm having problems with.
I don't have the burn-in file as why would I keep it. I modified it once burn it was complete to the normal daily dimming pattern.
I dragged all the 'points' for the (2) fluorescent channels to 100% and the LEDs to 0%. Whats more to tell?
If this is a known problem, then why not have a 'burn-in' or '100%' output button? I clicked on each 'DOT' on the program. Each read '100%'. What more do I need to do? This isn't the first set of bulbs in this fixture either. I was replacing the 1.5 year bulbs which I did the same burn-in on prior. This wasn't my first time using the product.
I told you that I removed the 'ON' bulbs and moved/switched them with the 'OFF' bulbs and they worked. The 'OFF' bulbs are noticeably burned and tossed. You seem to be insinuating that I am lying now despite this same information being sent to you. I did everything you initially asked for and the bottom line is there is nothing left to say other than to report my experiences with your product and service support.
Like I said you are blaming me without saying it. You're not going to do anything about it. Fine, so I owe it to others to know about it.
I will say at least you answer emails which is more than many manufacturers in this hobby. But what's the point if it's always the customer's fault even if you don't have a specific reason? I ordered another $100 of bulbs, not sure it's even worth trying to burn-in now. If they burn-out again it sounds like a: I'll be blamed again and b: my only option will be to put the luminaire in the garbage.
Here is all ATI NA puts out regarding burn-in; not even a photo of the software nor discussion of the 'proper' way to use it for the magical burn-in period:
https://www.atinorthamerica.com/how-to-burn-in-t5-bulbs/
Mikey Nelsomic <m.nelson.or@gmail.com>
Attachments
Mon, Jan 7, 10:09 AM
to ATI
Hello,
One of my banks of lights on my 24" Hybrid T5/LED light has gone out.
Here is the email BRS sent you just in case mine wasn't enough:
Thomas Billington <TBillington@bulkreefsupply.com>
Attachments
Jan 4, 2019, 9:08 AM
to customercare@atinorthamerica.com, me
Hey there!
I have a customer who is CC’d in this email who is in need of warranty support regarding his power module fixture. Please reach out to him to see what can be done to get him taken care of. I will attach his invoice that has a purchase date of Dec, 2016.
Take care!
Thomas Billington
In the above the invoice for the luminaire was also attached for your reference. I'm not sure I should have to continually remind you of the product I'm having problems with.
I don't have the burn-in file as why would I keep it. I modified it once burn it was complete to the normal daily dimming pattern.
I dragged all the 'points' for the (2) fluorescent channels to 100% and the LEDs to 0%. Whats more to tell?
If this is a known problem, then why not have a 'burn-in' or '100%' output button? I clicked on each 'DOT' on the program. Each read '100%'. What more do I need to do? This isn't the first set of bulbs in this fixture either. I was replacing the 1.5 year bulbs which I did the same burn-in on prior. This wasn't my first time using the product.
I told you that I removed the 'ON' bulbs and moved/switched them with the 'OFF' bulbs and they worked. The 'OFF' bulbs are noticeably burned and tossed. You seem to be insinuating that I am lying now despite this same information being sent to you. I did everything you initially asked for and the bottom line is there is nothing left to say other than to report my experiences with your product and service support.
Like I said you are blaming me without saying it. You're not going to do anything about it. Fine, so I owe it to others to know about it.
I will say at least you answer emails which is more than many manufacturers in this hobby. But what's the point if it's always the customer's fault even if you don't have a specific reason? I ordered another $100 of bulbs, not sure it's even worth trying to burn-in now. If they burn-out again it sounds like a: I'll be blamed again and b: my only option will be to put the luminaire in the garbage.
Here is all ATI NA puts out regarding burn-in; not even a photo of the software nor discussion of the 'proper' way to use it for the magical burn-in period:
https://www.atinorthamerica.com/how-to-burn-in-t5-bulbs/
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Keith@ ATI NA
Member
Hello again Swiftvision,
I reviewed the support ticket and never did I say I would not do anything about it, as we left it you stated you would send me the file of the program you used and I never heard back.
"Like I said you are blaming me without saying it. You're not going to do anything about it. Fine, so I owe it to others to know about it."
I never meant to imply you did anything out of spite or malice, simply that something was wrong. Clearly something is wrong as this is not common or usual behavior, 4 bulbs do not simply burn out for no reason. We would never simply replace bulbs without getting to the bottom of the issue or it will simply repeat itself.
Once we get to the bottom of it we can move forward and help as necessary, we cannot however simply send new bulbs without fixing the cause.
We are here to help, if you feel otherwise I am sorry to hear, but I don't know what else I can do.
I reviewed the support ticket and never did I say I would not do anything about it, as we left it you stated you would send me the file of the program you used and I never heard back.
"Like I said you are blaming me without saying it. You're not going to do anything about it. Fine, so I owe it to others to know about it."
I never meant to imply you did anything out of spite or malice, simply that something was wrong. Clearly something is wrong as this is not common or usual behavior, 4 bulbs do not simply burn out for no reason. We would never simply replace bulbs without getting to the bottom of the issue or it will simply repeat itself.
Once we get to the bottom of it we can move forward and help as necessary, we cannot however simply send new bulbs without fixing the cause.
We are here to help, if you feel otherwise I am sorry to hear, but I don't know what else I can do.
swiftvision
New member
I never asked for new bulbs either. I just don't want to have them blow out again. I don't have the burn-in file. You didn't and still haven't offered me any solutions, only to continually ask for the burn in file I don't have (so you could just blaim me anyways). I followed all your instructions; are you just looking for the first thing I cant respond with and then blame it on that? I just need to get the light working again. If you don't have a way to run a diagnose then I need to start replacing parts or replace the light. A half working light is not acceptable.
It would be cheaper for me to just replace all the fans and ballasts then to have another $100 of bulbs blow again.
So now that you know I don't have the burn-in file; what help are you offering next?
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Keith@ ATI NA
Member
I don't want your bulbs to blow again either, which is why I have asked a number of questions to get to the bottom of it, which have not yet been answered.
For example "Is your fixture inside a canopy"? Better yet perhaps you can provide a photo of the installation?
Reason: It is entirely likely it is overheating, as a result it is automatically dimming, as a result the bulbs were not properly seasoned and failed prematurely.
Without you answering the questions I am asking to troubleshoot the problem I cannot help.
I really do want to help, but you cannot expect me to give you a diagnoses without more details. You seem so caught up on me blaming you when really I am only trying to find the cause.
Sorry but I have not read this whole thread.
I'm upgrading to a 120 gallon tank 48 x 24 x 24 and thinking of getting the non wifi ati hybrid (8 bulb). I have mainly sps.
Just wondering if you folks that have had this fixture for a while are still happy with it. Pros, cons. Another idea is just getting the 8 t5 fixture and adding a couple of led strips. However, I really like the idea of having just one chord.
thanks for any feedback!
Albert
I'm upgrading to a 120 gallon tank 48 x 24 x 24 and thinking of getting the non wifi ati hybrid (8 bulb). I have mainly sps.
Just wondering if you folks that have had this fixture for a while are still happy with it. Pros, cons. Another idea is just getting the 8 t5 fixture and adding a couple of led strips. However, I really like the idea of having just one chord.
thanks for any feedback!
Albert
theshaman
Member
I have said this before and I will say it again. This is by far the best light I have ever used. It will grow anything anywhere in your tank. I have not had any trouble with my fixture. It is totally worth the price. I have the four bulb version and just yesterday I ordered myself the 8 bulb version. It was
On clearance on BRS and I got it for 50% off. The four bulb version has been on my 90 gallon tank and growing sps all over the tank. Even on the bottom of the tank I'm getting great growth. I can't wait to see what the 8 bulb version can do.
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