Sorry. Just to clarify.
Currently, a disturbance in the power supply means that the unit will reset to 8:00 and being a cycle from that point unless the unit is resynchronised with an external device? Can that be right?
How do you hang a PM to the ceiling with kit? Are people fastening to sheetrock only with toggle or are they installing to joist? I have sheetrock installed over steel bar joists.
What size light is that hanging from toggles?
How do you hang a PM to the ceiling with kit? Are people fastening to sheetrock only with toggle or are they installing to joist? I have sheetrock installed over steel bar joists.
6 bulb unit here and used these in my ceiling.
https://www.homedepot.com/p/E-Z-Anc...-Duty-Drywall-Anchors-50-Pack-25310/100040265
The screws they use are small enough they fit right inside the cylinders ATI uses for hanging, and the cylinder head is large enough it hides the plastic. Each one is rated for 75lb, should be plenty strong enough. Been holding mine for a little over a year, and I move them up and down weekly for maintenance.
I would not recommend these. The 75lb weight is sheer strength, not pull out strength. It even says "Do not use for ceiling applications".
The regular toggles are going to be far stronger since they distribute the weight over more drywall vs those.
Only if it has a problem. Most will keep time, however if yours does not hooking it to your local network is an easy way to fix it.
The last four days in a row I have come home to a dark tank. As soon as I connect to it it seems to work. This is very frustrating. I already had a problem with a ballast when I received this now this. This is the latest version power module (black color). What do I have to do to get this to work consistently? How do I know if this is keeping time and how do I hook it up to a local network?
Only if it has a problem. Most will keep time, however if yours does not hooking it to your local network is an easy way to fix it.
The last four days in a row I have come home to a dark tank. As soon as I connect to it it seems to work. This is very frustrating. I already had a problem with a ballast when I received this now this. This is the latest version power module (black color). What do I have to do to get this to work consistently? How do I know if this is keeping time and how do I hook it up to a local network?
Please send us an email so we can get to the bottom of your issue. This is not something we have encountered, so I cannot explain why it is happening.
customercare @ our domain atinorthamerica.com
hi everyone
I am looking the cable for the lamp ati powermodule led first generation.
I bought a used one and they never gave me the cable and I could not install it because of the configuration
The ref is 240HM
Please send us an email so we can get to the bottom of your issue. This is not something we have encountered, so I cannot explain why it is happening.
customercare @ our domain atinorthamerica.com
Keith my schedule typically runs until 9pm est and all of a sudden my room got bright, I like over and my tank was on mid day brightness again. I synced to the light and it immediately reverted back to the programmed schedule time. I didn't have any power disruptions either it's like the light just lost track of time. Does this signify I could have a hardware issue? I'd be really bummed if I do because it was a factory 2nd and I literally just passed my 90 day warranty.
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Keith my schedule typically runs until 9pm est and all of a sudden my room got bright, I like over and my tank was on mid day brightness again. I synced to the light and it immediately reverted back to the programmed schedule time. I didn't have any power disruptions either it's like the light just lost track of time. Does this signify I could have a hardware issue? I'd be really bummed if I do because it was a factory 2nd and I literally just passed my 90 day warranty.
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Sorry to hear about your trouble, please send us an email so we can create a support ticket and get to the bottom of your issue.
Cheers
Please send us an email so we can get to the bottom of your issue. This is not something we have encountered, so I cannot explain why it is happening.
customercare @ our domain atinorthamerica.com
Ive tried reaching out to this email the last week and haven't received response back. please advise.
Ive tried reaching out to this email the last week and haven't received response back. please advise.
I responded to both of your requests, please check your junk folder.
The software engineers in Germany are working on an easy way to connect your Powermodule directly to your local network, which will keep the internal clock synced with your home network. You can already do this in the back end, but it is difficult especially if you don't have any network or linux experience.
Unfortunately I do not have an ETA.