Bubble King & "Mini" Bubble King Skimmers Coming Soon - New Lower Pricing!

[DeltecRules]

<a href=showthread.php?s=&postid=10840661#post10840661 target=_blank>Originally posted</a> by hahnmeister
Well, I think there are some resolutions here, or 'morals to the story' that we should look at, and then move on.

1. I do believe DeltecRules was having a problem. I dont see a reason for why he would make such a fuss over nothing... if he just wanted to return it from buyer's remorse or something, he wouldnt have to go to such lengths. Unless he is a guerilla marketeer for Deltec...lol.

2. We may never know the reason why he was having problems. There are many things that we may not be able to replicate. It may sound far-fetched, but the problem with the pump may even be 'dirty power' within Deltec's own power lines. When you start to add on multiple pumps, and their power factors cause the current to start to run out of a 90 degree phase angle with the voltage, strange things can happen. Deltec may have had a HID/induction ballast, or another pump(s) with poor power factors on the same circuit. His house wiring may be older, or not up to code. The pump may not have been getting the juice it should have. This just goes to show two things though... even on the best of skimmers and equipment, freak things do happen. I do believe Deltec made the biggest mistake of all by not keeping his backup until after he knew the new skimmer was working. Just consider, how SOL he could have been if UPS had broken the skimmer in some way, and he had already sold the old one. No fault of BK's or PA... these things happen. Mistakes can and will happen, even by BK. The change from 50hz to 60hz does change the performance of these skimmers, and even though Klaus has those expensive frequency conversion units ($1500 on up), its not like its going to give him as much experience as with 220v/50hz, considering where he lives. The problem may or may not have been BK's fault, but the responsibility still falls on DeltecRules in the end for keeping his own tank healthy. If you buy something, and you feel its not working, you have to do something about it.

3. play nice.

1) Believe me Hahn I been dying for a mini BK 200 for the past two years comming to the US even before I bought a deltec. There is no marketing or whatever. I even sold my AP600 trying to raise the money to get a BK mini.

2) I have no power issue at all. I ran all kinds of equipment through the years downstairs from high end, low end skimmers. Different MH systems. Different return pumps but never had a problem with power. If I had a power issue don't you think my Deltec skimmers, or any other equipment would have showed? Believe me it was the BK mini pump.

3) There is absolutely nothing wrong with my husbandry. I use to run a AP600 skimmer with a sander 25 mg ozone unit. Use carbon, phosban and water changes every two weeks. Never had PO4 issues at all. I never had any fish deaths in the past except a 8 hour power outtage that took out my whole population of fish about 3 1/2 months ago or an occasional rare jumper who finds there way through the egg crate somehow. After dealing with what the BK mini 200 did I will never take grant of any skimmer performance and just pull the skimmer if it isn't pulling anything. Its really sad loosing these two fish which are not cheap to replace or find.

 

[DeltecRules]

<a href=showthread.php?s=&postid=10841275#post10841275 target=_blank>Originally posted</a> by Klaus Jansen
Hi Hahnmeister...

i think, the problems by Deltec Rules are many Points..

1. .. the skimmer is new...
2. .. the level in the Sump go high and down...
3. .. the electricity in her house is not okay...
in Europe the Red Dragon Pumps are vibration, when the Elictricity go under 220 Volt. This is possible, when the Pumps run at the last end of wires...
4. .. the skimmer, before comming the BK, make a good job. The bioload in her tank is very small. DR think, a BK can make a black Skimate in 2 hours..

I talking today with Jeremy and the skimmer from DR running without vibrations and make dark skimate.

Next Point : ...
sorry...it is not possible for me, make Customer-service directly by Reefers. What i can do, i want help by problems.....
Or : ...
The Customers from Royal-Exclusiv are the Distributors......
My english lenguage is to bad, for give exactly technical informations for the User. I working with translation-software and with my school-english.
The Customerservice make the Dealers and Distributors in your country.
And i think, he make a better job in your lenguage as i can do.
So i hope, you understand this and sorry, when i can not check all emails where i become every day, from RE-Users..

regards.. Klaus

and here , Pictures from Mini BK 200
i found this pictures in a Netherland and Italy-forum....

Well the invisible man has finally appeared.
1) With the high bioload Klaus, break in time shouldn't take that long since I had it running by September 4. I had no skimmer for a week prior installing the Bk Mini. I seen pics of the Bk mini 200's you posted from another forum showing a half cup of skimate in 3 days. Another member in the zeo who had a mini bk 200 from aust. had a full cup of skimate from a 115 gallon system in about two days so don't give me that crap about break in time.

2) I had the water level in the sump at 8.5 inches which you recommend between 7.5 and 9.5 inches. I had a sump built with baffles to control the water level in the sump. I had the water level in the skimmer at the black line, an inch above the black line, and wayyyyyyyyyyyyy above the black line with the point of water leaking from the collection cup. Thats the only way I got any kind of skimate. I had absolutely no foam head at all.

3) First I am a (Him). Nothing wrong with my electricity Klaus. I had two deltec skimmers which never made a knocking noise/vibration from my power. The deltec skimmers had aquabee pumps which Deltec converted from 50 htz and I never had any problems with them or any other skimmer I used before that. I have hooked up MH halide systems, different return pumps and never had an issue with power. So that excuse doesn't fly. So is this going to be your excuse that if the Mini BK 200 doesn't work your going to blame it on our power? I have seen two different people in the zeo forum asking for your help saying that there mini's aren't working. So I guess there power doesn't work either huh? And they are from aust with there skimmers running on 50 htz. There are two other people here on RC who I have talked to whose mini bk 200's aren't pulling nothing either. I guess something is wrong with there power too.

4) My tank was skimmerless for a week before I installed the mini BK 200. The bioload is quite high, with heavy feedings. When I couldn't get the mini BK 200 to skim I installed a crappy red sea berlin skimmer which pulled about a quart of crap out. So there was a heavy bioload. The water I was accustomed to being crystal clear wasn't. I think a 75 gallon with a 30 gallon sump should have produced at least a half of cup with my heavy bioload.

 

[mikekman]

lunchbucket -paradisereef bought it.

DR -Jeremy has mentioned that so far from his tests he has found nothing wrong with the skimmer.........what do you say about that? Do you think he is faking these tests by using another BK or replaced certain parts?

klaus -maybe you should get a german speak who can speak really good english to work for you part time and answer any questions that people here have.

 

[hahnmeister]

I know two German girls who could do that... lol (as well as myself, but Im not a native speaker... Im self taught). One is a international Lawyer, and the other is my other half. I have offered in the past. The thing is, translating technical stuff from German is a bit more difficult. Their compound words get complicated, and technical stuff is full of them that not even your everyday German speaker can translate without a little help. The international lawyer friend is pretty good at it though. She knows patent law, and so she was the one who helped me translate the KZ patent with some words that I couldnt get just right.

 

[hahnmeister]

As for DeltecRules... chill man, #1 was a joke. C'mon, we all know your not a guerilla marketeer, just making fun of you name. #2 is too complicated to explain online as you would need to take at least an EE circuits 1 class to understand, or have an EE background, but your response shows that you arent getting it. The fact that you have other induction items, or other pumps, cheaper, better, etc... means nothing except that it is a very real possibility. As you add motors and other induction devices to a circuit, you create 'noise'.... the real power and RMS power get crazy... the phase angles between voltage and current get out of whack, and all it takes is adding the right pump to a node to act as as an inductor or capacitor that throws the whole system out of whack on just that node. Its the nature of AC power. What you have run in the past doesnt make a difference, nor does the quality of the pump, etc. But if the phase angle going into a pump like this is too out of whack, the alternating current can do funny things. Vibrations, torque problems, etc. The only solution is to move the skimmer do a different circuit/node and see if things change, or use a power cleaner to clean up the noise. It doesnt even have anything to do with your house wiring being good or bad. Simply put, the circuits in our homes arent built to 'clean' power because most people dont run loads of induction motors and ballasts on a circuit. The biggest concern most people have in this regard is the fridge, and maybe a sump pump... and usually the power factor/efficiency on these things is pretty good. You start adding alot of induction devices to a circuit, and you can see funky things start to happen... mostly by chance. As for #3, I just said to play nice... didnt say anything about your husbandry.

 

[mavgi]

i agree with DR and IMO it's a bad pump and not electric problem , why it's so hard to tell the true and to try to give an excuse .

and by the way i don't have nothing against you (Mr' Klaus ) but when you need to give info about your product your english not to bad.... but when ppl complain it's because of your english....
and i saw it on ZEOVIT forum to.... i think that if you was trying to help when you saw the problem and the complain at the begin it was better and more nice then to see your explanation here in the last post... (the english not look so bad...)

sorry but i am honest person and again i don't have nothing against Mr' klaus or his product i think that he work very hard on his product and design (no doubt about it....) but i don't agree with that excuse .

 

[ceyles]

Would this show up as the pump using less watts then what it is rated as?

To clean it up could you use one of those power board/power cleaners designed for AV equipment? If you can, can you only run the one pump on it or could you use mulitple pumps?

Christopher

 

[hahnmeister]

The wattage wont change, but to clean it up, yes, you would use a power cleaner like what is used for A/V. Many have power factor correction, and something along these lines is what you want. Running more than one thing or whatever depends on the cleaner... some run discreet lines, and some dont. The only way to know for sure is to use an oscilliscope on the circuit the pump is on. Its just something that homes dont use or address because we get charged for RMS power by the meter... so we dont care, and neither does the power company because rarely does our real power be much more than the RMS. In industrial situations, where large machines and induction motors can cause more problems, power factor correction is more of an issue. To the power company, if you run 500 watts RMS each but with a power factor of .5, that means the actual power being used is double... which in that scope, means big bucks in energy not being accounted for. The combined effect of all that 'power lag' in the lines can cause weird things to happen to the motors as well.

Im not saying its for sure the issue here... but there is a chance. It could be the motor, or just the way it was in DR's sump. No way to tell.

This seems to be an isolated incident though, so it should be treated as such.

 

[mavgi]

<a href=showthread.php?s=&postid=10844946#post10844946 target=_blank>Originally posted</a> by ceyles
Would this show up as the pump using less watts then what it is rated as?

To clean it up could you use one of those power board/power cleaners designed for AV equipment? If you can, can you only run the one pump on it or could you use mulitple pumps?

Christopher

Most of the skimmer pump are a return pump that mod for skimmer and when you put the air pipe (mod the pump for skimmer) in the watt will draw down .... and i mod pumps that after the mod the watt draw down and don't have any problem with that or heat issue to.

EDIT : as Hen said " In industrial situations, where large machines and induction motors can cause more problems"
in this case it's correct and i lose high frequency motors because of that.....

 

[Jeremy B.]

Bottom line, if this was a defective pump, then I would be able to see problems with it right now, and that is just not the case. The skimmer is pulling like a beast, PERIOD. I can not get the skimmer to duplicate any of the issues that were reported to me, especially with pump vibration/noise and lack of skimming.

DeltecRules - Is it possible you can post a picture of the sump and where exactly the skimmer was positioned at in the sump of yours?

 

[mikekman]

mavgi -if it was a pump defect, then Jeremy should be seeing problems with it. All the pictures above are pics of the BK w/ the pump that DR sent back.

Hahn -please ask Klaus again if he would like someone to do part time translation for him. I think that would be good for him and his business.

 

[Zoom]

<a href=showthread.php?s=&postid=10846284#post10846284 target=_blank>Originally posted</a> by mikekman
mavgi -if it was a pump defect, then Jeremy should be seeing problems with it. All the pictures above are pics of the BK w/ the pump that DR sent back.

Hahn -please ask Klaus again if he would like someone to do part time translation for him. I think that would be good for him and his business.

I don't think klaus need to be involved with things like this .......
That is why he got Dealer "P.A" here in the USA to do all it need to be done , and they do excellent job if you asked me .
I don't asked the president of my Honda to get involved every time I have problems with it that is the dealers responsibility to take care the problem.

 

[Conceyted]

<a href=showthread.php?s=&postid=10846650#post10846650 target=_blank>Originally posted</a> by Zoom
I don't think klaus need to be involved with things like this .......
That is why he got Dealer "P.A" here in the USA to do all it need to be done , and they do excellent job if you asked me .
I don't asked the president of my Honda to get involved every time I have problems with it that is the dealers responsibility to take care the problem.

+1 He is a manufacturer not a vendor. If anything, you are lucky he is even on here talking to us about his skimmers. For example, when is the last time you heard from the owner of Eheim? Yet Eheim products are top notch and the support behind them is just fine.

 

[Jim_S]

^^^^^

Couldn't agree more.

That is the VENDORS job. PERIOD. It looks like he handled it pretty well to me.

Very few manufactures have the time to come on here and trouble shoot 1 unit. Especially one in Germany, who doesn't even speak the language.

I can understand its frustrating when you can't get your $1000 skimmer to run right. But that is the vendor's job to help the customer. Its also the customer's job to be patient and allow the vendor time to make things right.

edit:

I also want to add that I'm not defending Klaus or RE. I just don't think ANY manufacture really should feel forced to come on here and trouble shoot in fear of bashing by P.O'd customers. Its just not right.

 

[catastrofe]

<a href=showthread.php?s=&postid=10846779#post10846779 target=_blank>Originally posted</a> by jimdogg187
^^^^^

Couldn't agree more.

That is the VENDORS job. PERIOD. It looks like he handled it pretty well to me.

Very few manufactures have the time to come on here and trouble shoot 1 unit.

I can understand its frustrating when you can't get your $1000 skimmer to run right. But that is the vendor's job to help the customer.

I would also add that an internet forum is not the proper venue for communicating about warranty issues with a vendor. That activity should take place directly with the vendor, via phone or e-mail.

 

[Jim_S]

<a href=showthread.php?s=&postid=10846806#post10846806 target=_blank>Originally posted</a> by catastrofe
I would also add that an internet forum is not the proper venue for communicating about warranty issues with a vendor. That activity should take place directly with the vendor, via phone or e-mail.

^^^

Once again, I couldn't agree more. Keep it private until you feel the vendors is giving you the shaft, then take it out publicly.

JMO

 

[Zoom]

Conceyted

Conceyted

Why you Quote me if you agreed ? :rollface: :rollface: :rollface:

 

[Conceyted]

What does quoting have to do with disagreeing? hehe I quoted you so I could be sure that someone under you didn't respond with a retort and I would be +1'ing their explanation.

 

[Travis]

I totally agree with the posts above. It is not the manufacturer's responsibility to provide customer service. That is what the retailer gets paid to do. And that is what the retailer has done in this case, and IMO did a great job at it. For some reason, there are certain skimmer companies that people on these internet forum think the owner needs to be the one providing customer service. Take ER for example, I have seen ER dragged through the mud and back because the owners weren't providing customer service. It is not their job and it is not Klaus's job either. Their jobs are to research and develop new products for us consumers.

 

[mikekman]

Good point guys! I didn't think about it that way, and I agre with you guys. When i had a problem with my Toyota, the president of toyota didn't call me, it was one of the local toyota dealers that told me what was up.

With that said, I think its a pleasure to see Klaus take his time to post on here! Thank you Klaus!

Keep up the good work Jeremy and update us on the skimmer and its performance.