Its not flawed. Klaus is known for making his own posts... in a sense, he is his own Customer Service department and marketing department. So he cant say 'please direct that question elsewhere' for an immediate response. If he intended to never get involved with his products directly on forums, then he shouldnt post. Or, he should have a translator/CS department on hand for when he needs to respond to questions like DR's. He should have his marketing and CS department guys do it for him if he wants to be left alone when needed.
Yes, PA and proline are the vendors, and they should be able to answer most questions... but its a different industry than automotive. A dealer for a car acts as an agent for that brand. Lets say its more like the electronic industry... where you buy a TV from Best Buy. Do you take up warranty issues with Best Buy? No... you look in the manual and find the CS number for which ever company you bought it from. Most industries are like this... not like auto-dealers.
The problem is that DR didnt get a manual, so he doesnt know if the warranty goes through PA, Proline, or RE... or all 3. The other unique situation here is the pickle that Klaus puts himself in when he posts on English speaking forums... he cant interact well. This is why Klaus doesnt respond to every PM, email, etc... he cant. Its also why he refrains from posting/sending responses. I am an exception, because I can just read what he writes in German, but since I dont have a German keyboard, I still have problems because I cant type everything as well.
If you want to interact 1 on 1 with Klaus, quit being a uni-language american, and get like the rest of the world. If you post in the German forums, he's on it like white on rice.
So the logic is not flawed... PA and RE are giving out mixed signals (or no signal). The solutions are for Klaus to leave all commercial posts to PA/Proline alone, or to have an English/German speaking CS rep at RE. As for warranty concerns, simply stating something in the manual about who is responsible for warranty problems would have prevented DR from having to go after 2-3 sources, and in the end, complaining about them all. There is no point badmouthing Klaus if PA is the one supposed to handle the problems. Such responsibilities would be covered in a mfg/distributor contract, and conveyed through a manual.
